Reception Manager

4 weeks ago


Abu Dhabi, United Arab Emirates ALFAHIM Full time

· Operations: Supervise the service work shop foremen. Assist and support the booking & information team with customer consultations. Assign jobs to the team based on the booking schedule/walk-in customers to ensure equal distribution of work. Liaise with members from concerned departments e.g. parts supervisor and workshop manager to ensure jobs are prioritized well and parts are available on time.

· Process Management: Monitor service key performance indicators (KPI’s) & teams progress on a daily basis and prepare action plans in order to maintain budget fulfilment. Review weekly customer satisfaction index (CSI) results and discuss details with the team members according to action plan. Monitor job completion reports and compare them with job cards to ensure the job cards are comprehensive with the required details prior to delivery.

· Customer Satisfaction: Ensure customers get professional and welcoming firsthand experience from start to finish. Investigate escalated customer issues and liaise with the Principals if required to resolve issues in a timely manner and meet customer service expectations.

· Team Management: Monitor reports on the team's progress on a daily basis to ensure target achievement is on track. Support the complete pending tasks, resolving issues and related to delivery delays or spare parts availability. Provide training on the job to new and existing staff members. Elaborate individual performance on a monthly basis of each team member and provide feedback accordingly.

· Compliance and Safety: Ensure compliance to manufacturer's directives and the safety rules to avoid any damage to the vehicles or to self. Promote safety rules defined for the equipment, instruments and products. Job Specific Information.

· Manager Service Reception will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction and optimum utilization of workshop premises.

QUALIFICATIONS, EXPERIENCE, COMPETENCIES Qualification (e.g. Academic Qualification, Certifications, Licenses)

· Diploma in Automobile, Mechanical Engineering or equivalent.

· Bachelor's Degree is preferred.

Experience

· 6 – 7 years of minimum experience in customer care within automotive work shop environment.

· 2 years of minimum experience as a Manager Service Reception within a busy workshop



  • Abu Dhabi, United Arab Emirates Al Fahim Group Full time

    Oversee and monitor the entire operations to receive, follow up and delivery of customer vehicles to ensure the after sales service is carried out to set company policies and procedures. **Experience Required**: 6 - 7 years of minimum experience in customer care within automotive work shop environment/ 2 years of minimum experience as a Manager Service...

  • Reception Cordinatior

    2 months ago


    Abu Dhabi, United Arab Emirates Top life Physiotherapy and Hijjama Center Full time

    We have opening for Reception Coordinator / Floor Manager with Customer Service excellency for our Abu Dhabi based Medical Center Must be Bilingual - English and Arabic


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

    Supervise reception team in terms of building rapport with customers from managing the receipt, delivery and follow up on customer vehicles while adhering to the set company policies and procedures. Liaise between customers and workshop team to efficiently deliver services on time.Experience Required:6 years of minimum experience as service advisor within...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    We are looking for an Administrative Assistant to be part of our team in Miral Experiences. This position is a combination of front office and back-office duties. This role will primarily be based in the HR Reception, assisting visitors and colleagues by greeting, welcoming, and directing them appropriately. Additional responsibilities including but not...

  • Sales Reception

    1 week ago


    Abu Dhabi, United Arab Emirates Plus UAE Full time

    Receptionist cum Sales We are currently seeking a versatile and customer-focused individual to join our team as a Receptionist cum Sales professional. This role combines the responsibilities of a receptionist with an opportunity to contribute to our sales efforts. **Key Responsibilities**: - **Receptionist Duties**:Greet and assist visitors in a friendly...


  • Abu Dhabi, United Arab Emirates Ciconia Recovery healthcare investments llc Full time

    Counseling Center is currently seeking a highly motivated and skilled individual Arabic speaker to join our team as a Reception/Patient Relations Supervisor. This is a key role that combines administrative tasks with a focus on providing exceptional customer service and fostering positive relationships with our clients. If you are passionate about supporting...

  • Reception Supervisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates Royal Swiss Auto Services Full time

    Manage and organize the reception resources (Service Advisor,Computer system,) to ensure availability for customer requirements. - Ensures that the reception area is well managed and operates smoothly for a high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations - Supervise and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Abu Dhabi, United Arab Emirates Ventures Middle East Full time

    **Roles and Responsibilities** - Manage reception and front desk, and provide personal administrative support to - management and the company through conducting and organizing administrative. - duties and activities including receiving and handling information. - Operate telephone switchboard to answer, screen, providing information, taking messages and -...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    **Job Purpose**: To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service. **Roles & Responsibilities**: - Receive customers in a professional manner providing them with accurate and timely information on their service needs. - Accurately...


  • Abu Dhabi, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Ventures Middle East Full time

    Roles and Responsibilities Manage reception and front desk, and provide personal administrative support to- management and the company through conducting and organizing administrative.- duties and activities including receiving and handling information. Operate telephone switchboard to answer, screen, providing information, taking messages and- forward calls...


  • Abu Dhabi, United Arab Emirates Al Tayer Group Full time

    **Job Purpose**: To lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service. **Roles & Responsibilities**: - Receive customers in a professional manner providing them with accurate and timely...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?This may be the place for youYour passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

    The job holder is responsible for overseeing and monitoring the entire operations of receiving, following up and delivery of customer vehicles to ensure the after sales service is carried out to set company policies and procedures.The job holder mediates between the customer and the Principal at the Corporate offices for all service issues. The role involves...


  • abu dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Supervisor Reception

    3 weeks ago


    Abu Dhabi, United Arab Emirates Al Fahim Group Full time

    Supervise reception team in terms of building rapport with customers from managing the receipt, delivery and follow up on customer vehicles while adhering to the set company policies and procedures. Liaise between customers and workshop team to efficiently deliver services on time. **Experience Required**: 5 - 6 years of minimum experience as service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Inn Hotels LLC Full time

    Ensures a high standard of service is delivered to all guests & visitors received in compliance with the company vision, values, brand standards, policies and procedures. Leads by example to develop strong guest relationships with repeat or long stay guests, actively seeking sales leads, promoting book direct, and encouraging guests to complete hotel reviews...

  • Reception Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates ALFAHIM Full time

    ·Operations: Supervise the service work shop foremen.Assist and support the booking & information team withcustomer consultations. Assign jobs to the team based on thebooking schedule/walk-in customers to ensure equal distribution ofwork. Liaise with members from concerned departments e.g. partssupervisor and workshop manager to ensure jobs are prioritized...