Manager - Quality and Training (Contact Center)
3 weeks ago
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Manager - Quality and Training (Contact Center)
4 weeks ago
Dubai, United Arab Emirates Kitopi Full time**What You'll Do**: - Responsible for the development, training, and coaching of all teams to ensure consistency of quality and service levels across all contact center sites, instilling a culture to provide quality care, sales through service, first call resolution, great onboarding experience, and win back. - To develop tailored programs to improve...
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Manager - Quality and Training (Contact Center)
2 weeks ago
Dubai, Dubai, United Arab Emirates Kitopi Full timeKitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in...
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Quality Analyst
3 weeks ago
Dubai, United Arab Emirates Webhelp Full time**Training & Quality** **Location** - Dubai, United Arab Emirates*** Job Title: Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) **Job Description**: PREFERRED CANDIDATE QUALIFICATIONS - CURRENTLY AVAILABLE IN THE UAE. - CAN JOIN IMMEDIATELY. Without your expertise, the management team may not understand where it’s going wrong and...
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Quality Analyst
4 weeks ago
dubai, United Arab Emirates Precision Hire Solution Full timeTraining & Quality Location Dubai United Arab Emirates Job Title: Quality AnalystContact Center ( BilingualEnglish/ Arabic )Job Description PREFERRED CANDIDATE QUALIFICATIONSCURRENTLY AVAILABLE IN THE UAE.CAN JOIN IMMEDIATELY. As a Quality Analyst you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will...
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Contact Center Manager
1 month ago
dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives:• Efficiently manage SGE’s Regional Call Center operation• VOC & CS_Risk Center operation handling• CQI Index achievemnet(KPIs...
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Contact Center Manager
4 weeks ago
dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives:• Efficiently manage SGE’s Regional Call Center operation• VOC & CS_Risk Center operation handling• CQI Index achievemnet(KPIs...
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Quality Analyst
1 month ago
Dubai, United Arab Emirates Precision Hire Solution Full timeTraining & Quality Location Dubai United Arab Emirates Job Title: Quality Analyst Contact Center ( Bilingual English/ Arabic ) Job Description PREFERRED CANDIDATE QUALIFICATIONS CURRENTLY AVAILABLE IN THE UAE.CAN JOIN IMMEDIATELY. As a Quality Analyst you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You...
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Quality Analyst
4 weeks ago
Dubai, United Arab Emirates Precision Hire Solution Full timeTraining & Quality Location Dubai United Arab Emirates Job Title: Quality Analyst Contact Center ( Bilingual English/ Arabic ) Job Description PREFERRED CANDIDATE QUALIFICATIONS CURRENTLY AVAILABLE IN THE UAE.CAN JOIN IMMEDIATELY. As a Quality Analyst you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You...
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Quality Analyst
1 month ago
Dubai, United Arab Emirates Precision Hire Solution Full timeTraining& QualityLocationDubai United Arab EmiratesJobTitle: Quality Analyst Contact Center ( BilingualEnglish/ Arabic ) JobDescription PREFERRED CANDIDATE QUALIFICATIONSCURRENTLY AVAILABLE IN THEUAE.CAN JOINIMMEDIATELY. As a Quality Analystyou have to execute the daily requirements of the Quality Assuranceprogram for the Contact Center. You will evaluate a...
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Quality Analyst
4 weeks ago
Dubai, United Arab Emirates Precision Hire Solution Full timeTraining& QualityLocationDubai United Arab EmiratesJobTitle: Quality Analyst Contact Center ( BilingualEnglish/ Arabic ) JobDescription PREFERRED CANDIDATE QUALIFICATIONSCURRENTLY AVAILABLE IN THEUAE.CAN JOINIMMEDIATELY. As a Quality Analystyou have to execute the daily requirements of the Quality Assuranceprogram for the Contact Center. You will evaluate a...
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Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...
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Contact Center Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full timeThe Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...
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Quality Assurance Analyst of Contact Center
4 weeks ago
Dubai, United Arab Emirates Global Career Heights (GCH) Full timeWe are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location **Designation: Quality Assurance Analyst** **Experience: 1 to 2 years** **Location: Dubai** **Education: Any Graduate Holder** **Salary - 8 to 10 K** - Monitoring quality of calls made received or made by contact center. - Listening to call recordings...
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Contact/sales Center Manager
2 weeks ago
Dubai Silicon Oasis, United Arab Emirates Pinewoods Technology Services FZE Full time**Responsibilities**: - Analyze call center statistics and adjust processes to meet or exceed sales goals. - Lead team meetings and provide coaching and motivation to team members. - Prepare work schedules to ensure sufficient coverage. - Develop monthly, quarterly, and annual call center goals and action plans. - Ensure the team is meeting and exceeding...
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Contact Center
2 weeks ago
Dubai, Dubai, United Arab Emirates ParamInfo Full time13286-Contact Center:Experience:3-4Posted:06 Apr,2023Location:United Arab EmiratesKey Responsibilities & Accountabilities:Knowledge of Contact Center-CRM integration Knowledge of API services Quality Management (QM) Work Force Management (WFM) modules Good knowledge of databases like PostgreSQL, MS-SQL Configuration, Management and troubleshooting of SIP...
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Contact/sales Center Manager
2 weeks ago
Dubai Silicon Oasis, United Arab Emirates Pinewoods Technology Services FZE Full timeResponsibilities: Analyze call center statistics and adjust processes to meet or exceed sales goals. Lead team meetings and provide coaching and motivation to team members. Prepare work schedules to ensure sufficient coverage. Develop monthly, quarterly, and annual call center goals and action plans. Ensure the team is meeting and exceeding personal and team...
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Contact Center
2 weeks ago
Dubai, Dubai, United Arab Emirates Mesrkanloo International Exchange Full time_Main duties and responsibilities includes:_- Train staff in areas of telephonic customer service and company policies: Overseeing and assessing Call center staff activities, and providing them with regular performancerelated feedback. Strategizing and monitoring daily activities of Contact Center operation. Investigating and solving customer service...
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Contact Center Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Mesrkanloo International Exchange Full timeWe are looking for a motivated and self-sufficient Call Center Officer / Supervisor who will take charge of leading and motivating the Contact Centre team.Responsibilities: Handle a high volume of inbound and outbound customer calls professionally and efficiently. Provide coaching, training, and support to team members to uphold high customer service...
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Opening - Quality Assurance - Contact Center
2 weeks ago
Dubai, United Arab Emirates Sourcing Solution Technologies Full time**Job requirements - QA should be able to**: Perform end-to-end testing of customer journeys, including interactions with IVR, call flow, and chatbot systems, in Arabic & English language to identify any usability issues and areas for improvement. Collaborate with product managers, designers, and developers to understand Arabic & English language user...
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Contact Center Representative
2 weeks ago
Dubai, United Arab Emirates Aquarius Worldwide Full timeContact Centre Executive - Syrian Language - French and Arabic Urgently looking for our client Location - Dubai - Conduct research to locate and provide information useful in responding to customers’ inquiries - Take orders, forward requests, and process payments for purchased products - Enter information into contact center database to create and...