Contact Center

13286-Contact Center:Experience:3-4Posted:06 Apr,2023Location:United Arab EmiratesKey Responsibilities & Accountabilities:Knowledge of Contact Center-CRM integration Knowledge of API services Quality Management (QM) Work Force Management (WFM) modules Good knowledge of databases like PostgreSQL, MS-SQL Configuration, Management and troubleshooting of SIP...

We are GCH hiring for contact center executive for one of our client who are into premium real estate developer based in Dubai.We are looking for an enthusiastic contact center executive who can handle inbound calls and can handle premium customers in a very well versed manner.Responsibilities:handle inbound callsrespond to customer queriesprovide 100 %...

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfactionKey Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.Key Objectives: Efficiently manage SGE's Regional Call Center operation VOC & CS_Risk Center operation handling CQI Index achievemnet(KPIs Monitoring &...

Contact Center Officer | Nathan & Nathan DubaiNathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees and delivers wider HR support to over 20,000 individuals. Headquartered in the UAE with offices...

Responsibilities:- _Handle Inbound Calls:_ Respond to incoming calls from clients, addressing their visa-related inquiries, concerns, and requests with empathy and professionalism.- _Provide Excellent Customer Service:_ Strive to exceed customer expectations by delivering exceptional service and ensuring a positive customer experience at every...

Role & Responsibilities(including but not limited to): As a Developer (Contact Center) one must be able to Design, review & refine contact center custom deliverables like IVR, reports, dashboard, wallboard, dialer call flows and CRM integrations.Expectations: 2+ years of experience Advanced knowledge of CRM integrations Advanced knowledge of API...

Prefers languages:Chinese, Russian, Arabic + FrenchJob title: Contact Center ExecutiveJob location: DubaiJob type: Full time, PermanentStart date: ImmediateResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers,...

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of...

We are looking for a motivated and self-sufficient Call Center Officer / Supervisor who will take charge of leading and motivating the Contact Centre team.Responsibilities: Handle a high volume of inbound and outbound customer calls professionally and efficiently. Provide coaching, training, and support to team members to uphold high customer service...

*Phone interviews will start during the Eid HolidaysCompany Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're...

About Melodica Music Academy:Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Contact Center...

GCH is hiring Job title: Contact Center ExecutiveJob location: DubaiIndustry : Real EstateJob type: Full time, PermanentStart date: Immediate joiningResponsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining...

About the job Contact Center Officer (Contract)"6 Months contract role"Contact Centre Officers specializing in chat support play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. They engage directly with potential customers, providing assistance and guidance from initial inquiry to final...

About the job Contact Center Officer (Contract)"6 Months contract role"Contact Centre Officers specializing in chat support play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. They engage directly with potential customers, providing assistance and guidance from initial inquiry to final...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai LocationDesignation: Team Leader Contact CenterExperience: 4 to 5 Years of exp in Contact CenterLocation: DubaiResponsibilities: To ensure the effective and efficient running of the Call Centre. To ensure that all guests have the best possible experience of Chill...

Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.Analyze client requirements and develop customized solutions and pricing models.Conduct market research to...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met.Ensure a good relationship with our third party outsourced.Responsible of calibrating the service between external and internal customer care staff.Provide regular feedback and reports to Country head of customer care to ensure...

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in...

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...