Microsoft Support Advisor with Portuguese andEnglish

3 weeks ago


dubai, United Arab Emirates Concentrix Full time
About the jobJob Title: Microsoft Support Advisor with Portuguese and EnglishJob DescriptionWe're looking for a Technical Support Advisor with a passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards, and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.So, what’s the role all about?
Handling Business Clients Technical requests via ticketing systemAnalyzing device performance issuesSetting case priority depending on the client's needsProviding relevant solutions through established proceduresFocusing on customer expectations and satisfactionCollaborating with other team members to provide high-quality support
You are the one we’re looking for if you:
Are fluent in both Portuguese and EnglishFollow the IT trends and have basic technical skillsHave excellent communication skillsAre able to identify and understand client needs and match their paceHave the ability to present complex information in a simple wayAre up for a fresh new challenge and picking up some new skills
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