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Customer Support Advisor
1 month ago
Benefits of being a CustomerSupport Advisor:
- Hourly salary:£11.48.
- 28 days ofvacation.
- Full-time - 40 hour rotational shiftpattern - Monday - Sunday between 9am - 12midnight.
- Substantial staff discounts on O2 UK,AXA Insurance and more
- Substantial staffbenefits and discounts with local and nationalsuppliers
- Discount on home and car insurancewith AXA
- You will receive fortnightlyPay
- Refer a friend incentive – Upto £500 per successfulreferral
- Employee Assist Program- a range ofsupport and resources, accessedfree
- Wrkitplatform- access to hundreds oflifestyle savings, free online courses and a selection of wellbeingresources.
- PUREGYM Discount & 0%joining fee
- Free healthcare cover for you andyour dependents with pension (after oneyear)
- UNUM Dental cover- comprehensive coverenabling you to claim back costs of dental care for you and yourdependents.
- Career opportunity in a globalcompany with over 225,000 employees in more than 40countries
Responsibilities ofthe Customer Support Advisor:
- Responding to customers via emailsand Social Media Platforms including Facebook, Twitter andInstagram.
- Providing excellent customer serviceto all, supporting with questions andqueries.
- Maximizing opportunities to showcasebrand's products.
- Multitasking andnavigating multiple systems.
To be a CustomerSupport Advisor you'll need:
- High level of fluency in written andspoken English and Portuguese.
- 6 months inCustomer Sales or CustomerService.
- Exceptionally customer focused andcommitted to resolving queries.
- Have excellentinterpersonal, communication and listeningskills.
- You’re interested in drivingcustomer satisfaction and promoting the client’s brandand products.
- Computer literate and ability tonavigate around a computer system.
- Experienceworking towards targets orKPIS.
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