Microsoft Support Advisor with Portuguese and English

1 week ago


Dubai, Dubai, United Arab Emirates Concentrix Full time
About the job

Job Title:

Microsoft Support Advisor with Portuguese and English

Job Description

We're looking for a Technical Support Advisor with passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

So, what's the role all about?

  • Handling Business Clients Technical requests via ticketing system
  • Analyzing device performance issues
  • Setting case priority depending on the clients needs
  • Providing relevant solutions through established procedures
  • Focusing on customer expectations and satisfaction
  • Collaborating with other team members to provide high-quality support

You are the one we're looking for if you:

  • Are fluent in both Portuguese and English
  • Follow the IT trends and have basic technical skills
  • Have excellent communication skills
  • Are able to identify and understand client needs and match their pace
  • Have the ability to present complex information in a simple way
  • Are up for a fresh new challenge, and picking up some new skills


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