Microsoft Support Advisor with Portuguese andEnglish

4 weeks ago


Dubai, United Arab Emirates Concentrix Full time
About the job

JobTitle:

Microsoft Support Advisor withPortuguese and English

JobDescription

We'relooking for a Technical SupportAdvisor with passion for technology to join ourMicrosoft Team. Our colleagues work with a series oftouchscreen-based personal computers, tablets, interactivewhiteboards and mixed reality headsets developed by one of the Top3 technology corporations - Microsoft - worldwide known for shapingthe world of technology since the earlyyears.

So, what’s therole all about?

  • Handling Business Clients Technicalrequests via ticketing system
  • Analyzing deviceperformance issues
  • Setting case prioritydepending on the clients needs
  • Providingrelevant solutions through establishedprocedures
  • Focusing on customer expectationsand satisfaction
  • Collaborating with other teammembers to provide high-quality support

You are the onewe’re looking for if you:

  • Are fluent in both Portuguese andEnglish
  • Follow the IT trends and have basictechnical skills
  • Have excellent communicationskills
  • Are able to identify and understandclient needs and match their pace
  • Have theability to present complex information in a simpleway
  • Are up for a fresh new challenge, andpicking up some new skills


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