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Customer Support Advisor
4 weeks ago
Benefits of being a Customer Support Advisor:
- Hourly salary: £11.48.
- 28 days of vacation.
- Full-time - 40 hour rotational shift pattern - Monday - Sunday between 9am - 12 midnight.
- Substantial staff discounts on O2 UK, AXA Insurance and more
- Substantial staff benefits and discounts with local and national suppliers
- Discount on home and car insurance with AXA
- You will receive fortnightly Pay
- Refer a friend incentive – Up to £500 per successful referral
- Employee Assist Program- a range of support and resources, accessed free
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Career opportunity in a global company with over 225,000 employees in more than 40 countries
Responsibilities of the Customer Support Advisor:
- Responding to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
- Providing excellent customer service to all, supporting with questions and queries.
- Maximizing opportunities to showcase brand's products.
- Multitasking and navigating multiple systems.
To be a Customer Support Advisor you'll need:
- High level of fluency in written and spoken English and Portuguese.
- 6 months in Customer Sales or Customer Service.
- Exceptionally customer focused and committed to resolving queries.
- Have excellent interpersonal, communication and listening skills.
- You’re interested in driving customer satisfaction and promoting the client’s brand and products.
- Computer literate and ability to navigate around a computer system.
- Experience working towards targets or KPIS.
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