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Program Coordinator

4 months ago

dubai, United Arab Emirates Axios International Full time
Position:
Program CoordinatorPosition PurposeThe purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office basedDuties and Responsibilities
Liaise with hospitals, distributors, pharmacies and patientsCo-payment reimburse solution administrationWork closely with the Program Manager to secure patient file approvalEnsure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timelineCarry out patient, Doctor, Pharmacy and private sector visits for project flowEnsure that current patients receive their medications quickly and efficientlyPrepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the programMaintain and update electronic Program files, including patient and quality assurance dataAttending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety dataReporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPsConduct all program activities through exclusive use of Axios’ Patient Management System (PMS)Conduct administrative duties for the office
Relationships
Work closely with Line Manager and Program Assistant in the regionReporting to the Line Manager in regionWork with the related divisions of AxiosMaintain ongoing and frequent communication with Axios staff including Axios global staff
Competencies
Application of job KnowledgeConcern for Order and QualityAdaptability and flexibilityDependabilityTeamwork
Educational Background and Experience
A Degree or Diploma in Social Work or Public Health is ideal1 to 2 years working experience in an administrative roleis idealGood command of both spoken and written EnglishExperience in data monitoring and managementExperience in customer service management
Job Circumstances
The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated regionFlexibility in ability to travel as well as working hours is essential
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