Learning & Development Associate - QA

3 weeks ago


dubai, United Arab Emirates Instashop Full time
Learning & Development Associate - QA Quality Assurance - United Arab Emirates, AE - Full time - 954
InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
The
Learning & Development Associate – QA
is
responsible for designing, implementing, and evaluating training programs for
the QA department
to improve their skills, knowledge, and performance.
Additionally, you will evaluate and monitor interactions between the QA team and the customers to identify areas of improvement and ensure the customer receives an exceptional experience.
Primary responsibilities
Audit the quality of work by the QA Associates such as inbound/outbound calls, messages, chats, emails, etc.
Design and develop training programs, modules, and materials for
the department
using various instructional techniques and methods.
Conduct training sessions for
the team members
, either in-person or through virtual platforms, and provide feedback and coaching to improve their performance.
Measure the effectiveness of training programs by conducting post-training assessments, analyzing feedback, and tracking performance metrics.
Collaborate with call centre managers and supervisors to ensure that training programs align with business goals and objectives.
Manage training logistics, including scheduling, tracking attendance, and ensuring that training materials and resources are available and accessible.
Provide ongoing support to
team members
, such as coaching, mentoring, and performance feedback.
To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Requirements
A minimum of 1 year of experience within L&D, training or related field
Strong in
terpersonal
and
customer service
skills
Excellent problem solving and conflict resolution skills
Bachelor’s degree in Human Resources, Education or a related discipline
Strong communication skills in English, both verbal and written Everything you need injust a few clicks#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Instashop Full time

    Learning & Development Associate - QA Quality Assurance - United Arab Emirates, AE - Full time - 954InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the...

  • Vendor Manager

    2 weeks ago


    Dubai, United Arab Emirates Fitch Learning Full time

    Vendor Manager (Learning Development) **Requisition ID**:46584**Business Unit**:Fitch Learning**Category**:Operations**Location**:Dubai, Dubai, AE**Date Posted**:May 16, 2024**Vendor Manager, (Learning and Development)** **Fitch Learning is currently seeking a Learning and Development Vendor Manager based out of our Regional MEA office and assigned to our...

  • Learning Coordinator

    3 weeks ago


    Dubai, United Arab Emirates Fitch Learning Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...


  • Dubai, Dubai, United Arab Emirates Fitch Learning Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...


  • Dubai, United Arab Emirates Fitch Learning Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...

  • QA/qc Manager

    2 months ago


    Dubai, United Arab Emirates MAG Property Development Full time

    We are seeking an experienced and highly motivated QA/QC Manager to join our team in the construction of high-rise luxury buildings. As the QA/QC Manager, you will play a critical role in ensuring the highest standards of quality and compliance are met throughout the construction process. **Responsibilities**: - Develop and implement a comprehensive...

  • Learning Associate

    5 days ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Learning Associate | Amazon DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things,...

  • Mena Amps

    5 days ago


    Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skillsExperience in roles such as Account Management, Sales, ConsultingMarketing/Merchandising roles, Program or Project Management rolesExperience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company productsComfortable using...

  • Mena Amps

    2 months ago


    Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skills Experience in roles such as Account Management, Sales, Consulting Marketing/Merchandising roles, Program or Project Management roles Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products Comfortable using...

  • Mena Amps

    13 hours ago


    Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent English written and verbal skills Experience in roles such as Account Management, Sales, Consulting Marketing/Merchandising roles, Program or Project Management roles Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products Comfortable using...


  • Dubai, United Arab Emirates Green Tara International Full time

    Liaise with all Department Heads to identify Associates learning and development needs and support the implementation of the property Training Plan to meet the brand standard. - Work with GM and DHR or MHR to create details annual training plan and budget. - Administer the Learning & Development budget. - In conjunction with Department Heads, develop...


  • Dubai, United Arab Emirates Green Tara International Full time

    Liaise with all Department Heads to identify Associates learning and development needs and support the implementation of the property Training Plan to meet the brand standard. - Work with GM and DHR or MHR to create details annual training plan and budget. - Administer the Learning & Development budget. - In conjunction with Department Heads, develop...


  • Dubai, United Arab Emirates Green Tara International Full time

    Liaise with all Department Heads to identify Associates learning and development needs and support the implementation of the property Training Plan to meet the brand standard. - Work with GM and DHR or MHR to create details annual training plan and budget. - Administer the Learning & Development budget. - In conjunction with Department Heads, develop...


  • Dubai, Dubai, United Arab Emirates Green Tara International Full time

    Liaise with all Department Heads to identify Associates learning and development needs and support the implementation of the property Training Plan to meet the brand standard. Work with GM and DHR or MHR to create details annual training plan and budget. Administer the Learning & Development budget. In conjunction with Department Heads, develop departmental...


  • Dubai, Dubai, United Arab Emirates The Wendy's Company Full time

    Associate Manager – QA International (Dubai) | The Wendy's Company DubaiWendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, "Quality Is Our Recipe", which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*,...

  • Engineer- ML QA

    2 months ago


    dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionOverviewWe are seeking an experienced and highly motivated QA Engineer to oversee the quality assurance for our machine learning products and services. The ideal candidate will have a deep understanding of machine learning technologies, along with a strong hands-on experience in quality assurance and different methodologies.The...

  • Engineer- ML QA

    3 weeks ago


    dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionOverviewWe are seeking an experienced and highly motivated QA Engineer to oversee the quality assurance for our machine learning products and services. The ideal candidate will have a deep understanding of machine learning technologies, along with a strong hands-on experience in quality assurance and different methodologies.The...

  • Business Analyst

    1 month ago


    dubai, United Arab Emirates Precision Hire Solution Full time

    Business Analyst - Web amp Mobile App Development - WebCastle Technologies LLC Business Analyst - Web amp Mobile App Development - WebCastle Technologies LLCThe OpportunityWebCastle Technologies LLC is looking for Business Analyst to join our dynamic team. As a Business Analyst specializing in Web and Mobile App Development you will play a crucial role in...

  • Business Analyst

    3 weeks ago


    dubai, United Arab Emirates Precision Hire Solution Full time

    Business Analyst - Web amp Mobile App Development - WebCastle Technologies LLC Business Analyst - Web amp Mobile App Development - WebCastle Technologies LLCThe OpportunityWebCastle Technologies LLC is looking for Business Analyst to join our dynamic team. As a Business Analyst specializing in Web and Mobile App Development you will play a crucial role in...

  • Engineer- ML QA

    5 days ago


    Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

    Job Description OverviewWe are seeking an experienced and highly motivated QA Engineer to oversee the quality assurance for our machine learning products and services. The ideal candidate will have a deep understanding of machine learning technologies, along with a strong hands-on experience in quality assurance and different methodologies.The...