Learning Coordinator

3 weeks ago

Dubai, United Arab Emirates Fitch Learning Full time

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

**Learning Coordinator**

Dubai, UAE

**Company Brief**

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the worlds to banks and financial institutions.

Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.

We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.

**Role Purpose**

This role is for a Learning Coordinator to take on the logistics and manage the processes for large training projects for key clients, ensuring the highest quality of service and teaching delivery at all times. Working with allocated Learning Consultants, the role will take responsibility for a programme / project once the design phase is complete and implementation has begun. Programme delivery will include operations, administration, stakeholder management etc. In addition, you will manage relationships with third-party suppliers where required.

In return we offer the necessary coaching and training to develop your skills to enable you to fully meet the demands and needs of the role.

**Role Responsibilities**
- Project management of all aspects of execution of the assigned programmes
- Form and maintain good relationships with all key stakeholders in the programmes, including; clients, learning consultants, trainers and internal teams
- Be the main contact to address issues that arise during the running of assigned programmes and respond appropriately and swiftly
- Provide support to trainers and delegates during virtual delivery to ensure sessions run smoothly
- Providing first line technical support for audio / visual issues
- Escalate to second line support where issues faced are of a more technical nature
- Ensure all programme metrics are satisfied and all critical events have taken place
- Analyse and update existing processes and suggest improvements
- Develop and deploy evaluations to measure training effectiveness and learning
- Manage post-programme activities such as; compiling feedback, invoicing, production of scorecards, budget reports and document lessons learned

**Role Requirements**

**Required**
- Strong Microsoft Office skills, especially PowerPoint, Word and Excel
- Solid background in managing complex projects with a diverse group of stakeholders
- Strong project management skills
- Experience of working with a wide range of team members and varying degrees of seniority
- Excellent communication skills across different cultures, languages and management levels
- Adept working with virtual technology productivity tools; Teams, Mentimeter, Kahoot, Slack, Trello

**Desirable**
- Experience in deploying classroom-based training programmes
- Financial Markets experience
- Delivery of E-Learning

**Required Characteristics**
- Exceptional time management and prioritisation skills
- Attention to detail
- Quick to react and responsiveness
- Proactive in seeking guidance when appropriate; happy and capable of working independently to complete tasks to a high st

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