Learning & Development Associate - QA

1 week ago


Dubai, Dubai, United Arab Emirates Instashop Full time
Learning & Development Associate - QA Quality Assurance - United Arab Emirates, AE - Full time - 954

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East.

With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The
Learning & Development Associate – QA
is
responsible for designing, implementing, and evaluating training programs for
the QA department
to improve their skills, knowledge, and performance.

Additionally, you will evaluate and monitor interactions between the QA team and the customers to identify areas of improvement and ensure the customer receives an exceptional experience.

Primary responsibilities
Audit the quality of work by the QA Associates such as inbound/outbound calls, messages, chats, emails, etc.
Design and develop training programs, modules, and materials for
the department
using various instructional techniques and methods.
Conduct training sessions for
the team members
, either in-person or through virtual platforms, and provide feedback and coaching to improve their performance.
Measure the effectiveness of training programs by conducting post-training assessments, analyzing feedback, and tracking performance metrics.
Collaborate with call centre managers and supervisors to ensure that training programs align with business goals and objectives.
Manage training logistics, including scheduling, tracking attendance, and ensuring that training materials and resources are available and accessible.
Provide ongoing support to
team members
, such as coaching, mentoring, and performance feedback.
To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Requirements
A minimum of 1 year of experience within L&D, training or related field
Strong in
terpersonal
and
customer service
skills
Excellent problem solving and conflict resolution skills
Bachelor's degree in Human Resources, Education or a related discipline
Strong communication skills in English, both verbal and written Everything you need injust a few clicks#J-18808-Ljbffr

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