Strategic Enterprise Account Manager

4 days ago

Dubai, Dubai, United Arab Emirates Property Finder Full time
Job Description

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder&aposs most recent valuation secures our status among the Middle East&aposs emerging unicorns, affirming a growth-oriented identity.

Over the years, we&aposve expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Position Summary

A seasoned B2B/SaaS account manager who manages a portfolio of large enterprise accounts and a multi-million dollar book of business. Develops revenue streams across retention, upgrades, upsells and positioning new products and solutions to the existing customer base.

Coordinates with internal teams both within commercial and cross functionally to discuss and deliver solutions to enhance clients experience with Property Finder. Fluent in strategic planning with a strategic mindset and a solid data orientation.

Key Responsibilities

Account Management & Sales:

- Own and manage a portfolio of high-value enterprise accounts, ensuring customer retention and revenue growth
- Identify, develop, and close upsell and cross-sell opportunities within assigned accounts. Position new products and solutions into the account base.
- Establish and maintain relationships with a range of key stakeholders to understand business needs, ensure adoption, and drive account success
- Develop strategic account plans and track progress against them, running regular business reviews with key customer and company stakeholders
- Lead contract negotiations, renewals, and pricing discussions
- Guide the work of the Customer Experience, Customer Support, Training and customer success teams to drive product adoption/usage within the wider customer organization
- Maintain accurate account records, forecasts, and sales pipelines using Salesforce.

Strategic Planning & Feedback Loop:

- Process Improvement: Identify opportunities for operational improvements, proposing tools and processes that enhance team efficiency.
- Stakeholder Collaboration: Gather and organize client feedback, product enhancement ideas, and potential marketing initiatives. Schedule and lead quarterly feedback sessions with cross-functional stakeholders from product, marketing, and operations teams.
- Market Insight & Strategy: Stay informed on SaaS industry trends, real-estate market trends and growth, competitor activities, and emerging technologies to influence strategy and provide actionable insights.
- Budget planning: participate in annual budget planning providing a high level of customer understanding to inform the budget process

Leadership & Development:

- Authority & Delegation: Be recognized as a senior team member with the ability to act as a delegate in the absence of the team lead or manager, including running weekly forecast meetings and making operational decisions.
- Onboarding & Mentoring: Support new joiners by conducting weekly check-ins, identifying training gaps, and implementing relevant training sessions. Assist line managers by shadowing and coaching new hires in client meetings during the first 3 months.
- Coaching & Development: Conduct at least two coaching sessions per month with team members, focusing on skill development, client engagement, and process improvement.

The Person

Experience:

- Minimum of 7 years in SaaS sales or B2B enterprise account management, managing large or complex strategic accounts with a focus on business growth and customer satisfaction
- Experience in managing clients with multi-layer stakeholder complexity and building strong relationships within
- Proven track record of achieving and exceeding sales quotas.

Sales Expertise & Technical Skills:

- Strong consultative selling, negotiation, and client management skills.
- Ability to understand and communicate technical SaaS solutions to both technical and non-technical stakeholders.
- Proficiency with CRM platforms such as Salesforce, HubSpot, or similar tools.

Process & Strategy Mindset:

- Strong analytical and problem-solving skills, with a focus on continuous process improvement.
- Data-driven mindset with the ability to translate insights into action plans.

Leadership & Mentoring:

- Experience in mentoring and coaching junior team members.
- Ability to provide temporary coverage for the Segment Director role, acting as a senior point of contact and trusted authority within the team.

Education:

- Bachelors degree in Business, Marketing, or a related field (MBA preferred)

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the companys growth also means personal growth.

Overall it is a place for you to be your best self.

Property Finder Guiding Principles

- Think Future First
- Data Beats Opinions, Speed Beats Perfection
- Optimise for Impact
- No Ostriches Allowed
- Our People, Our Power
- The Biggest Risk is Taking no Risk at All

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