Service Delivery Supervisor – Environmental Services
3 days ago
JOB PURPOSE:
The Supervisor is responsible for ensuring the effective and efficient delivery of services on a day-to-day basis. This includes planning and allocating staff, vehicles, and equipment, issuing work instructions, and monitoring service delivery to meet specifications. The role involves overseeing compliance with safety and operational procedures, managing frontline staff performance, and addressing any service-related issues or complaints. The Supervisor also contributes to the development of safe working practices, conducts site visits, and assists with accident investigations and insurance claims. The goal is to ensure high-quality service delivery while maintaining safety, compliance, and staff welfare.
KEY ACCOUNTABILITIES:
Staff and Resource Management:
- Plan and allocate staff, service vehicles, plant, and equipment to ensure effective service delivery for both scheduled and on-call services.
- Issue work instructions to frontline staff, including changes to collection routes and service requests.
Health and Safety Compliance:
- Contribute to developing safe systems of work by conducting risk assessments and assisting in the development of method statements and procedures.
- Monitor adherence to work instructions, safe systems, uniform, PPE, QHSE procedures, driving standards, and the use of In-Cab Systems.
Service Monitoring:
- Oversee and monitor service delivery on the ground to ensure compliance with the specifications and requirements.
- Carry out site visits to verify complaints, resolve concerns, and ensure user satisfaction.
Staff Management and Performance:
- Act as the line manager for frontline staff, managing performance, welfare, and taking disciplinary actions when necessary.
- Manage and approve all overtime arrangements and contribute to regular toolbox talks.
Incident Investigation:
Assist with accident and incident investigations, including taking remedial actions and processing insurance claims.
EXPERIENCE & QUALIFICATION:
Minimum Qualification: High school diploma or equivalent; relevant certifications or a degree in management or a related field preferred.
Minimum Experience: Proven experience in a supervisory role, preferably within a service or operational environment. Demonstrated experience managing staff and resources effectively. Experience in conducting risk assessments and ensuring compliance with health and safety regulations.
SKILLS, KNOWLEDGE & ABILITIES:
Job Specific: Proficiency in planning and allocating resources, including staff and equipment, for effective service delivery. Ability to issue clear work instructions and manage changes to service routes. Knowledge of safe systems of work, risk assessments, and method statement development. Skills in monitoring service delivery and ensuring compliance with specifications and procedures. Experience in conducting site visits to resolve complaints and address concerns. Competence in managing frontline staff performance, welfare, and disciplinary actions. Ability to oversee overtime arrangements and assist with accident investigations and insurance claims.
Generic Skills: Strong leadership and team management abilities. Excellent communication skills, both verbal and written. Problem-solving and decision-making capabilities. Attention to detail and commitment to high standards of safety and compliance. Organizational skills and the ability to multitask effectively in a fast-paced environment.
#J-18808-Ljbffr-
Service Delivery Supervisor
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Khidmah Full timeAbout the JobWe are looking for a highly motivated and organized individual to join our team as a service delivery supervisor. The successful candidate will be responsible for overseeing the delivery of soft services in our facilities, and will work closely with other departments to ensure that all services are delivered to the highest standard.Key Duties...
-
Operations Director
20 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Adept Environmental Consultancy Full timeJob Title: Operations Director - Environmental ServicesAdept Environmental Consultancy is seeking an experienced Operations Director - Environmental Services to lead our environmental services team. The ideal candidate will have a strong background in environmental science or engineering and at least 10 years of experience in the field.Key...
-
Environmental Project Lead
20 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Adept Environmental Consultancy Full timeJob DescriptionAdept Environmental Consultancy seeks a skilled Environmental Project Lead to manage environmental projects, including staff and budget management, as well as coordinating activities. The ideal candidate will have a strong background in environmental science or engineering and at least 10 years of experience in the field.Key...
-
Service Delivery Manager
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full timeAbout the Role:We are seeking an experienced Contract Management Specialist to oversee all aspects of contract operations, ensuring compliance with QHSE standards, risk management, and environmental sustainability practices.Key Responsibilities:Oversee all aspects of contract operations, ensuring that resources, tools, and skills are in place for safe,...
-
Environmental Services Specialist
21 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates JobStars HR Solutions Pvt Ltd Full timeJob Description: Environmental Services SpecialistWe are seeking a skilled Environmental Services Specialist to join our team at JobStars HR Solutions Pvt Ltd in Abu Dhabi Municipality Al Shamkhah City.About the RoleThe Environmental Services Specialist will be responsible for maintaining cleanliness and hygiene standards across various facilities,...
-
Service Delivery Coordinator
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SubNet Services Ltd Full timeService Delivery Coordinator Role:We are looking for a highly motivated Service Delivery Coordinator to join our team. The successful candidate will be responsible for updating and monitoring all trackers daily/weekly/monthly and ensuring correct registration of any documents received from clients to maintain audit flow. Strong technology skills and...
-
Catering Service Supervisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates CAPITAL CATERING AND SERVICES - SOLE PROPRIETORSHIP L.L.C Full timeCatering Service Supervisor Job DescriptionCapital Catering and Services is seeking a skilled Catering Service Supervisor to lead our tray setup operations. The successful candidate will be responsible for ensuring compliance with quality, hygiene, and productivity standards while overseeing a team to deliver exceptional service.
-
Guest Services Associate
4 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full timeMillennium Hotels and Resorts MEA is seeking a highly motivated Guest Services Associate to join our team. Your primary responsibilities will include staying updated on hotel and local services, keeping abreast of any changes, and upholding environmental, health, and safety standards in alignment with organizational policies.Main Responsibilities:Service...
-
Service Delivery Manager
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full timeTransguard Workforce Solutions is a leading provider of innovative HR solutions in the UAE. We are currently seeking a Service Delivery Manager – 12 months Contract role for one of our very well-known clients.As a Service Delivery Manager, you will be responsible for overseeing the delivery of our services and ensuring that they meet the highest standards...
-
IT Service Delivery Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeAt Dicetek LLC, we are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of high-quality IT services to our clients.Key Responsibilities:Service Level Management: Define and manage Service Level Agreements (SLAs) with customers, ensuring that service delivery meets the...
-
Delivery Service Representative
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full timeAbroad Work Delivery Service:We are offering a unique opportunity for a Delivery Service Representative to join our team in Abu Dhabi. As a Delivery Service Representative, you will be responsible for delivering packages and documents to various locations in Abu Dhabi.Main Duties:Drive to designated locationsCollect and deliver packagesEnsure packages are...
-
Service Delivery Associate
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeRoles and responsibilitiesInfrastructure NOC, ITIL, TeammanagementRequiredQualificationsExperience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full timeAbout Our TeamAl Khayyat Investments (AKI) is seeking a qualified Quality Specialist Environmental Services to join our team. The successful candidate will be responsible for managing quality in environmental services and contributing to the success of our organization.Key Responsibilities:Develop Quality Systems: Create and implement quality management...
-
Service Delivery Associate
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeRoles and responsibilitiesInfrastructure NOC, ITIL, TeammanagementRequiredQualificationsExperience: 10+ years of experiencein network operations, with at least 5 years in a managerial orleadership role within a NOC.Technical Skills:Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,DHCP, etc.), and experience with network devices...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full timeJob DescriptionThe Quality Specialist Environmental Services role at Al Khayyat Investments (AKI) is responsible for ensuring the highest level of quality in environmental services. As a key member of our team, you will be instrumental in developing and implementing quality management systems that meet or exceed client expectations.Responsibilities:Manage...
-
Service Delivery Director
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full timeSenior Manager IT Service Operations - Emirati TalentAbout UsWe are the EDGE Group PJSC, a leading company in the UAE's defense and civilian sectors.Job DescriptionThe Senior Manager of IT Service Operations will be responsible for ensuring the efficient operation of our Service Operations in line with EDGE business objectives. This includes leading the...
-
Service Delivery Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Rail Operating Companies Full timeJob DescriptionThis is a senior leadership role within Etihad Rail Operating Companies, responsible for overseeing daily operations, responding to customer queries, and ensuring the optimal use of rolling stock and manpower assets. The successful candidate will have extensive experience in rail operations, proven expertise in data analysis, and excellent...
-
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full timeJob SummaryThe Quality Specialist Environmental Services position at Al Khayyat Investments (AKI) requires a highly skilled professional to manage quality in environmental services. This individual will lead the development and implementation of quality management systems that meet client expectations.Responsibilities:Manage Quality Processes: Develop and...
-
Service Delivery Specialist
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full timeJob ResponsibilitiesAssist clients with services for benefits and entitlements.Advocate for adequate, timely, and cost-effective services.Respond to any issues that occur during the delivery of services, escalating to management when needed.Schedule appointments for clients, answer phones, and track clients' service records.Required Skills and...
-
Head of IT Service Delivery
20 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Investment Authority Full timeAbout the RoleThe Emirates Investment Authority (EIA) is seeking a highly experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for leading and overseeing our IT infrastructure, security, and service delivery.This role requires a strong understanding of Azure security controls, identity management,...