Housekeeping Team Leader
3 weeks ago
The Housekeeping Supervisor plays a crucial role in maintaining the cleanliness and overall presentation of the hotel. This position involves overseeing the housekeeping team to ensure that all areas of the hotel meet the highest standards of hygiene and comfort for our guests.
Key Responsibilities- Team Supervision: Lead and manage the housekeeping staff, including room attendants and cleaners, ensuring efficient workflow and high-quality service.
- Quality Assurance: Regularly inspect guest rooms and public spaces to guarantee compliance with cleanliness and presentation standards.
- Inventory Management: Monitor and manage the stock of cleaning supplies and equipment, ensuring timely reordering as needed.
- Staff Development: Provide training, mentorship, and performance evaluations for housekeeping personnel to foster professional growth and high performance.
- Guest Relations: Address guest inquiries and concerns promptly, ensuring a satisfactory resolution to enhance the guest experience.
- Interdepartmental Collaboration: Work closely with the front desk, maintenance, and other departments to ensure seamless hotel operations.
- Regulatory Compliance: Ensure adherence to health and safety regulations as well as hotel policies.
- Reporting: Prepare and maintain comprehensive reports related to housekeeping activities, including room status and staff performance metrics.
Ideal Candidate Profile:
- Demonstrated experience as a Housekeeping Supervisor or in a comparable role within a luxury hotel or hospitality setting.
- In-depth knowledge of cleaning products, techniques, and equipment.
- Strong leadership and organizational skills, capable of managing a diverse team effectively.
- Meticulous attention to detail and a commitment to upholding high cleanliness standards.
- Excellent communication and interpersonal skills for effective interaction with guests and team members.
- Able to multitask and thrive in a fast-paced environment.
- Proficient in English; knowledge of additional languages is advantageous.
- Willingness to work flexible hours, including weekends and holidays.
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