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Housekeeping Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Mövenpick Hotels & Resorts. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and presentation in our guest rooms, corridors, and public areas.

Key Responsibilities
  • Supervise and Coordinate Housekeeping Staff
    • Lead and motivate a team of housekeeping staff to ensure seamless delivery of housekeeping services.
    • Coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen, to ensure efficient and effective service delivery.
  • Ensure Quality Standards
    • Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
    • Identify and address any areas of concern or non-compliance with quality standards.
  • Manage Inventory and Supplies
    • Manage the inventory of cleaning supplies and equipment, and reorder as necessary to ensure adequate stock levels.
    • Monitor and control the usage of cleaning supplies and equipment to minimize waste and optimize efficiency.
  • Train and Develop Staff
    • Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
    • Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.
  • Handle Guest Requests and Complaints
    • Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
    • Communicate effectively with guests to understand their needs and preferences.
  • Collaborate with Other Departments
    • Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
    • Communicate effectively with other departments to ensure that housekeeping services are aligned with the needs of the hotel.
  • Ensure Compliance with Regulations
    • Ensure compliance with health and safety regulations and hotel policies.
    • Monitor and control the use of cleaning products and equipment to ensure compliance with regulatory requirements.
  • Prepare Reports and Analytics
    • Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.
    • Provide regular reports and analytics to management to inform decision-making and drive business improvement.
Qualifications
  • Proven Experience
    • Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.
  • Strong Knowledge and Skills
    • Strong knowledge of cleaning and sanitation products, techniques, and equipment.
    • Excellent organizational and leadership skills with the ability to manage a diverse team.
    • Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
    • Strong communication and interpersonal skills to interact effectively with guests and team members.
    • Ability to handle multiple tasks and work in a fast-paced environment.
    • Proficiency in English; knowledge of additional languages is a plus.
    • Flexibility to work various shifts, including weekends and holidays.