Housekeeping Team Member

6 days ago


Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Housekeeping Team Member to join our team at Hilton Worldwide, Inc. as a Room Attendant. As a key member of our Housekeeping and Laundry team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our hotel.

Key Responsibilities
  • Housekeeping Operations
    • Ensure consistently high operating standards in every area of Housekeeping, as identified by hotel brand standards.
    • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.
    • Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
  • Laundry Management
    • Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incidents, input and output uniform and linen, among others.
    • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time.
    • Request flowers for special occasions and provide embroidery for special linen.
  • Guest Services
    • Control makes monthly Lost and Found and donations.
    • Check the uniforms and send for cleaning and/or repair.
    • Coordinates and controls all traffic of documents and people within the department.
  • Administrative Tasks
    • Makes daily guest clothing release of guests that use the laundry service.
    • Makes monthly closing of Laundry expenses and provision of same.
    • Replaces Laundry Attendant in case of holidays, days off or absences.
    Requirements
    • Planning and Organizing
    • Good Oral and Written Communication
    • Previous Experience in Laundry
    • Good Interpersonal Skills
    • Proficiency in Computers and Computer Programs, including Microsoft Office
    • Committed to Delivering a High Level of Customer Service
    • Excellent Standards of Cleanliness
    Preferred Qualifications
    • Ability to Work in a Team
    • Excellent Attention to Detail


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