Housekeeping Team Lead
6 days ago
**Job Summary**
As a Housekeeping Supervisor at Rotana Hotels & Resorts, you will play a crucial role in ensuring the highest standards of cleanliness and maintenance in our hotels. Your primary responsibility will be to supervise a team of Housekeeping Attendants, guiding them towards achieving operational objectives and maintaining the hotel's standards.
**Key Responsibilities:**
- **Prepare and Assign Tasks**: Develop and assign job tasks to Housekeeping Attendants, ensuring that all areas of the hotel are cleaned and maintained to the highest standards.
- **Issue Supplies and Equipment**: Manage the distribution of keys and supplies to Housekeeping Attendants, ensuring that they have the necessary tools to perform their duties efficiently.
- **VIP and Guest Requests**: Identify and respond to VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms, taking appropriate action to ensure guest satisfaction.
- **Daily Meetings and Instructions**: Attend daily meetings to receive special instructions and updates from management, ensuring that the team is informed and aligned with hotel objectives.
- **Check-Out and Reporting**: Receive check-outs from Housekeeping Attendants and report them as vacant, ensuring accurate room status and availability.
- **Guest Requests and Services**: Respond to special requests from guests, providing exceptional service and ensuring that their needs are met.
- **Quality Control and Reporting**: Conduct regular inspections of cleaned areas, using a checklist to ensure that cleaning standards are met, supplies are in place, and immediate repairs are reported.
- **Lost and Found**: Collect and report found articles to the lost and found department, ensuring that lost items are properly handled and returned to their owners.
- **Training and Development**: Supervise and train Housekeeping Attendants, providing guidance and support to help them improve their performance and skills.
- **Inventory and Equipment Management**: Assist with inventory management and ensure that all housekeeping machines and equipment are properly handled and maintained, reducing waste and optimizing resource utilization.
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