Director of Rooms Operations

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Description

Director of Rooms

The Director of Rooms is a key member of the hotel's leadership team, responsible for overseeing the Rooms Division and ensuring exceptional guest satisfaction. This role requires a strong leader with excellent communication and problem-solving skills.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate the Rooms Division team to achieve exceptional guest satisfaction and hotel performance.
    • Develop and implement strategies to improve team performance and guest satisfaction.
  • Operational Management
    • Oversee the day-to-day operations of the Rooms Division, including front office, guest relations, housekeeping, and laundry.
    • Ensure compliance with hotel policies and procedures.
  • Guest Satisfaction
    • Monitor and respond to guest feedback and complaints.
    • Work with the Front Office team to resolve guest issues and ensure a positive guest experience.
  • Collaboration and Communication
    • Collaborate with other hotel departments to ensure seamless guest service.
    • Communicate effectively with team members, guests, and other stakeholders.
  • Performance Management
    • Conduct regular performance reviews and provide feedback to team members.
    • Identify areas for improvement and develop strategies to address them.
Requirements
  • Experience
    • Minimum 5-7 years of progressive experience in hospitality/hotel management.
  • Skills
    • Proven leadership and management skills.
    • Excellent communication and problem-solving skills.
    • Ability to multitask and work in a fast-paced environment.
    • Fluent in English, with additional foreign languages an advantage.
  • Education
    • Degree in Hospitality Management or related field.


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