Director of Rooms Operations
5 days ago
Director of Rooms
The Director of Rooms is a key member of the hotel's leadership team, responsible for overseeing the Rooms Division and ensuring exceptional guest satisfaction. This role requires a strong leader with excellent communication and problem-solving skills.
Key Responsibilities- Leadership and Management
- Lead and motivate the Rooms Division team to achieve exceptional guest satisfaction and hotel performance.
- Develop and implement strategies to improve team performance and guest satisfaction.
- Operational Management
- Oversee the day-to-day operations of the Rooms Division, including front office, guest relations, housekeeping, and laundry.
- Ensure compliance with hotel policies and procedures.
- Guest Satisfaction
- Monitor and respond to guest feedback and complaints.
- Work with the Front Office team to resolve guest issues and ensure a positive guest experience.
- Collaboration and Communication
- Collaborate with other hotel departments to ensure seamless guest service.
- Communicate effectively with team members, guests, and other stakeholders.
- Performance Management
- Conduct regular performance reviews and provide feedback to team members.
- Identify areas for improvement and develop strategies to address them.
- Experience
- Minimum 5-7 years of progressive experience in hospitality/hotel management.
- Skills
- Proven leadership and management skills.
- Excellent communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Fluent in English, with additional foreign languages an advantage.
- Education
- Degree in Hospitality Management or related field.
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Director of Rooms Operations
1 week ago
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