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Rooms Division Manager

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Summary

We are seeking a highly experienced and skilled Director of Rooms to join our team at Accor. As a key member of our hotel's leadership, you will be responsible for overseeing the Rooms Division and ensuring exceptional guest satisfaction.

Key Responsibilities
  • Leadership and Management
    • Lead and manage the Rooms Division team, including Front Office, Guest Relations, Housekeeping, and Laundry.
    • Develop and implement strategies to improve team performance and guest satisfaction.
  • Operational Management
    • Oversee the daily operations of the Rooms Division, including front desk, guest services, and housekeeping.
    • Ensure seamless communication and collaboration between departments to provide exceptional guest service.
  • Guest Satisfaction
    • Monitor and review guest feedback and comments to identify areas for improvement.
    • Respond directly to guests as necessary to ensure their needs are met.
  • Strategic Planning
    • Participate in hotel-wide strategic planning and goal-setting.
    • Collaborate with the Executive Committee to determine strategy, training, and tools needed to drive team performance and guest satisfaction.
  • Training and Development
    • Develop and implement training programs to enhance team skills and knowledge.
    • Facilitate training and development for Rooms Division team members to ensure they meet Rixos and Accor standards.
  • Performance Management
    • Conduct regular performance evaluations and provide coaching and feedback to team members.
    • Identify areas for improvement and develop plans to address them.
  • Compliance and Risk Management
    • Ensure compliance with local laws and regulations.
    • Identify and mitigate risks associated with Rooms Division operations.
Requirements
  • Experience
    • Minimum 5 to 7 years of progressive experience in hospitality/hotel industry, preferably in a luxury/lifestyle brand hotel.
  • Skills and Qualifications
    • Proven leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and work in a fast-paced environment.
    • Strong analytical and problem-solving skills.
    • Fluent in English; additional foreign languages are an advantage.
    • Solid understanding of local legal compliance requirements.