Assistant Director of Front Office

7 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

Job Summary:

As a seasoned hospitality professional, you will play a pivotal role in leading and managing the Front Office Department at THE COVE ROTANA RESORT AND SPA to deliver exceptional guest experiences. You will work closely with the Director of Front Office to ensure seamless operations, high standards of service, and continuous customer focus.

Key Responsibilities:

  • Collaborate with other departments, such as Housekeeping, to ensure effective communication and coordination.
  • Develop and maintain strong employee relations, fostering a positive and productive work environment.
  • Assist in employee-related matters, including performance evaluations and development.
  • Contribute to the preparation of statistical reports, performance metrics, and strategic plans to drive business growth.
  • Monitor and control department costs to ensure alignment with budget targets.
  • Ensure guests receive prompt, courteous attention and personalized recognition.
  • Manage room inventory, room types, and rate categories to optimize revenue and guest satisfaction.
  • Verify billing instructions and guest credit for accuracy and compliance with hotel policies.
  • Adhere to the hotel's COVID-19 protocols and guidelines to ensure a safe and healthy environment.
  • Operate in a sustainable and environmentally friendly manner to protect guests, employees, and the environment.
  • Comply with hotel policies and procedures related to environmental, health, and safety.

Requirements:

  • 2 years' experience in a similar capacity in a luxury resort.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in German and English languages.
  • Availability for a personal interview in Ras Al Khaimah.

Benefits and Salary:

Competitive salary and benefits package, including a comprehensive health insurance plan and a generous annual leave allowance.



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