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Ticketing Operations Manager and Guest Services Leader
2 months ago
About the Role
The Operations Manager, Ticketing is responsible for the overall operations of ticketing functions of Aquaventure World. This includes ensuring the efficient processing of ticket transactions, maintaining accurate cash handling records, and providing exceptional customer service to guests.
The person in this role will oversee the development and performance of Assistant Managers and Team Leaders to ensure that best practices are implemented and maintained. This includes continuous training on all products and sales techniques in a fast-paced and controlled environment.
Additionally, this position will work in conjunction with other Admissions Leadership to oversee the arrival and exit experience, sales of Aquaventure World products, guest complaints resolution, Dolphin Bay reservations, administrative functions, and coordination with 3rd party vendors to represent Aquaventure World.
About You
To be successful in this role, a minimum of three years leadership experience is necessary, ideally in a waterpark or theme park environment. Previous experience in ticketing operations and working with sales systems is required. You should have strong leadership skills around communication with all levels in the organization, influencing others, and demonstrating strategic thinking to continuously drive operational excellence.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal. As a member of the Kerzner International team, you will have the opportunity to grow and develop in your career while working with a team that is adventurous, creative, warm-hearted, and extroverted.
