Customer Service Operations Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Michael page Full time
Role Overview

The Business Support Specialist serves as a vital link between various departments, ensuring seamless communication and data management across the organization.

Key Responsibilities
  • Act as the primary contact to facilitate interdepartmental collaboration and enhance data collection processes.
  • Streamline operational workflows by focusing on portal uploads, invoicing processes, and order management within Customer Service.
  • Collaborate closely with Business Leaders, Sales teams, IT, Finance, COE, Supply Chain, and Customer Service to foster data-driven analysis that promotes effective teamwork.
  • Conduct thorough analyses for account evaluations and monitor commercial performance metrics.
  • Develop and maintain various business performance dashboards to track and evaluate all key performance indicators (KPIs).
  • Regularly monitor and report outcomes to business leadership, providing insights for strategic decision-making.
Candidate Profile

The Ideal Candidate
To be successful in this role, candidates should meet the following criteria:

  • Must be a UAE National with a Family Book (REQUIRED).
  • Possess a Bachelor's Degree in Business Administration or a related field.
  • Exhibit strong numerical and analytical reasoning skills.


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