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Front Desk Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Holiday Inn Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Provide exceptional customer service and ensure that all guests feel welcome and valued.
  • Manage guest bookings and payments in a seamless and efficient manner.
  • Anticipate and meet the needs of our guests, providing tailored recommendations and solutions to ensure a memorable stay.
  • Work collaboratively with the hotel team to ensure that all guests receive a high level of service and support.

Requirements:

  • Excellent communication and problem-solving skills.
  • Fluency in the local language (English) and basic math skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a leading hotel brand and be part of a dynamic and supportive team.
  • Ongoing training and development opportunities to help you succeed in your role.