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Front Office Shift Leader

2 months ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time
Front Office Shift Leader Opportunity

We are seeking a highly skilled and experienced Front Office Shift Leader to join our team at One&Only The Palm Hotel in Dubai. As a key member of our front-of-house team, you will be responsible for ensuring seamless guest experiences and exceeding expectations.

Key Responsibilities:

  • Manage the daily reception desk operation, ensuring efficient and effective guest check-in and check-out processes.
  • Collect and analyze guest information, requests, and requirements to prevent delays and ensure a smooth guest experience.
  • Collaborate with the Front of House Manager to develop and implement strategies to improve guest satisfaction and loyalty.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.

Requirements:

  • At least 1-2 years' experience in a similar role in the upscale luxury hospitality industry or five-star hotels.
  • Strong attention to detail and analytical skills, with the ability to work under pressure and meet strict deadlines.
  • Excellent spoken and written communication skills in English and/or another language.
  • Computer literacy, including relevant software and experience in using an Opera system.
  • Middle East/GCC experience is an advantage.

About One&Only:

We are a global hospitality company dedicated to creating unforgettable experiences for our guests. Our brand is built on a passion for delivering exceptional service, innovative experiences, and unforgettable memories. If you share our passion for hospitality and are committed to exceeding guest expectations, we encourage you to apply for this exciting opportunity.