Technical Operations and Social Media Specialist
1 week ago
The Technical Operations and Social Media Specialist is a dual role responsible for managing the company's IT infrastructure, providing technical assistance, and overseeing its digital media presence. This individual ensures smooth operation of IT systems while also developing and executing digital media strategies to enhance the organization's online visibility and engagement.
Key ResponsibilitiesTechnical Operations:- Provide technical support for hardware, software, and network issues to employees or customers.
- Install, configure, and maintain computer systems, networks, and other IT-related equipment.
- Troubleshoot and resolve hardware, software, and network problems, both remotely and on-site.
- Manage user accounts, permissions, and ensure system security and data integrity.
- Perform regular updates, backups, and maintenance to ensure smooth IT operations.
- Assist with IT equipment procurement and manage the IT inventory.
- Document IT procedures and train staff on new technologies and tools.
- Collaborate with other IT staff on system improvements and technology upgrades.
- Develop and implement the company's digital media strategy across various platforms (e.g., company website, blog, social media).
- Create engaging and relevant content (text, images, videos) tailored to each platform.
- Monitor digital media platforms, respond to messages, and engage with the audience.
- Analyze digital media performance metrics and adjust strategies based on insights.
- Collaborate with internal teams to maintain brand consistency and align messages across digital platforms.
- Manage digital media advertising campaigns, including budget allocation and performance tracking.
- Stay updated with digital media trends, tools, and best practices to ensure effective digital media engagement.
- Build relationships with influencers and relevant industry partners to enhance brand exposure.
- Bachelor's degree in Information Technology, Marketing, Communications, or related fields.
- Proven experience in IT support, digital media management, or a combination of both.
- Strong understanding of IT systems, operating systems (Windows, macOS), and troubleshooting methodologies.
- Familiarity with digital media platforms, their algorithms, and audience engagement strategies.
- Proficiency in digital media management tools (Hootsuite, Buffer) and basic design tools (Canva, Adobe Suite).
- Excellent problem-solving and communication skills, both technical and creative.
- Ability to multitask, manage time effectively, and handle both technical and creative projects.
- Certifications like CompTIA A+, Network+, or relevant digital media certifications (e.g., HubSpot, Google Ads) are a plus.
- Visa
Full-time
SalaryAED 3,000 onwards / month
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