Hospitality Service Specialist

4 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

As a Hospitality Service Specialist, your main duty is to deliver exceptional service to guests in a friendly and professional manner. You will be tasked with managing reservations, welcoming and registering guests, ensuring a memorable experience throughout their stay, and processing the final billing upon their departure. Your role will involve addressing all guest inquiries, requests, and feedback promptly and effectively, guaranteeing their satisfaction during their time with us.

Key Responsibilities

  • Demonstrate a strong commitment to customer service, particularly within a luxury hospitality environment.
  • Utilize previous experience in hotel front office operations to enhance guest interactions.
  • Exhibit excellent communication abilities; proficiency in English, Arabic, German, French, or Italian is essential.
  • Be prepared to work flexible hours, including shifts, weekends, and public holidays.
  • Possess computer proficiency in Microsoft Office; familiarity with contemporary Property Management Systems (PMS) is advantageous.
  • Employ effective problem-solving skills to address guest concerns.


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