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Client Support Representative

3 months ago

Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time
Role Overview

As a Customer Relations Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty at DAMAS MEDICAL CENTER. Your primary responsibility will be to address and resolve customer inquiries and complaints with professionalism and empathy.

Key Responsibilities
  • Maintain a Positive Attitude: Uphold a friendly, empathetic, and professional demeanor when interacting with customers.
  • Prompt Response: Ensure timely responses to customer inquiries across various communication channels.
  • Effective Communication: Engage with customers through multiple platforms, providing clear and concise information.
  • Complaint Resolution: Acknowledge and effectively resolve customer complaints, ensuring a satisfactory outcome.
  • Product Knowledge: Acquire in-depth knowledge of our services to address customer questions accurately.
  • Needs Assessment: Identify and evaluate customer needs to enhance their experience.
  • Relationship Building: Foster sustainable relationships and trust with customers through open and interactive communication.
  • Information Accuracy: Provide precise, valid, and comprehensive information using appropriate methods and tools.
  • Complaint Handling: Manage customer complaints by offering suitable solutions and alternatives within designated timeframes, following up to confirm resolution.
  • Record Keeping: Maintain accurate records of customer interactions, process accounts, and organize documentation.
  • Adhere to Guidelines: Follow established communication procedures, guidelines, and policies.
  • Customer Engagement: Go the extra mile to engage and satisfy customers.