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Guest Services Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Jumeirah Full time
About Jumeirah

Jumeirah Group, a leading hospitality company, has been making a significant impact on the global market for over two decades with its commitment to exceptional service and quality.

As a member of Dubai Holding, Jumeirah operates a portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from diverse backgrounds.

The company is dedicated to developing and empowering its employees to excel in world-class environments, while promoting equality, diversity, and inclusion in all its practices.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai.

The resort's interior is inspired by the ancient palaces of Turkey, featuring hand-painted finishes, Turkish artworks, and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East.

About the Job

An exciting opportunity has arisen for a Guest Services Coordinator - Front Office at Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

  • Welcoming and assisting guests upon arrival and departure, providing orientation to facilities.
  • Managing group bookings, following standard procedures.
  • Staying informed about all aspects of the facilities, products, and services, and providing personalized service to guests and frequent travelers.
  • Assisting guests in person or by phone with bookings and inquiries.
  • Handling payments via cash, credit, or debit cards, and minimizing rebates, ensuring proper justification and documentation.
  • Conducting credit checks to ensure sufficient credit for in-house rooms.
  • Securing advance payment guarantees at check-in.
  • Performing cashiering duties, such as foreign currency exchange and paid outs.
  • Maintaining guest privacy by not disclosing any guest details.
  • Managing traces in Opera for arrivals and departures.
  • Assigning rooms courteously and instructing bell desk to escort guests.
  • Providing information on transport, dining, and sightseeing, and updating departure timelines and informing relevant departments.
  • Knowing room and suite rates and being familiar with different currencies.
  • Supporting Guest Relations, Concierge, and Club Executive Lounge as needed.
  • Balancing individual cashier audits at the end of each shift.
  • Maintaining and balancing the cash float.
  • Assisting guests as needed, based on safety guidelines.
  • Anticipating and addressing guest needs.
  • Handling complaints promptly and seeking guest feedback.
About You

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience in a similar role within the hospitality industry.
  • A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
  • Experience with hotel management software, such as Opera, is highly desirable.
  • Excellent communication skills, both verbal and written.
  • Strong customer service skills with a friendly and courteous demeanor.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in using computer systems and office software (e.g., MS Office).
  • Familiarity with health, safety, and environmental procedures.
  • High level of professionalism and grooming.
  • Proficiency in one or more additional languages desired (e.g., Spanish, French, Mandarin, Arabic, German).
About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, including dental coverage, flights home, life insurance, incentive programs, children's education assistance, and other employee benefits.