AccorHotel Guest Services Coordinator

3 days ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team at AccorHotel. In this role, you will be responsible for ensuring a smooth daily operation by assisting with check-in, check-out, and room delivery requests.

Key Responsibilities:

  • Assist with administrative and technical tasks, such as invoice submission and tracking sheet maintenance.
  • Maintain a clean and organized concierge storage area.
  • Provide exceptional customer service and handle guest requests in a timely and professional manner.

Requirements:

  • High school diploma; a degree in hospitality or a related field is preferred.
  • Certification in hospitality management can be advantageous.
  • Previous experience in customer service or hospitality roles, ideally in a hotel or resort setting.
  • Supervisory experience can be beneficial.

Skills:

  • Strong verbal and written communication skills to interact effectively with guests and staff.
  • Ability to build rapport with guests and address their needs promptly.

Personal Attributes:

  • Customer-centric attitude and passion for providing excellent service.
  • Team player with the ability to collaborate with various departments within the hotel.

Work Environment:

This is a full-time position that requires working in a fast-paced hotel environment.



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