Guest Services Coordinator

3 days ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Roles and Responsibilities

We are seeking a skilled Guest Services Specialist to join our team at Jumeirah Beach Hotel. The ideal candidate will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth stay for our guests.

  • Respond to incoming calls in a warm and friendly tone, providing accurate information and resolving guest queries.
  • Enter guest requests into our system, monitoring response times and ensuring timely follow-up.
  • Handle guest complaints in a professional and courteous manner, escalating issues to management when necessary.
  • Collaborate with other departments to ensure guest needs are met, maintaining accurate records of guest interactions and feedback.
  • Facilitate a smooth check-out process, including billing and handling payments.

About the Role

  • Minimum of 1 year luxury hospitality experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Fluency in English; additional language skills are a plus.

Key Skills

  1. Communication: Strong verbal and written communication skills to interact effectively with guests and team members.
  2. Customer Service: A friendly, approachable demeanor with a focus on providing excellent service.
  3. Problem-Solving: Ability to handle unexpected situations and resolve issues efficiently.
  4. Multitasking: Managing multiple tasks and priorities in a fast-paced environment.
  5. Attention to Detail: Ensuring accuracy in reservations, billing, and guest preferences.
  6. Cultural Sensitivity: Understanding and respecting diverse backgrounds and needs of guests.
  7. Time Management: Efficiently organizing tasks to enhance the guest experience without delays.
  8. Technical Proficiency: Familiarity with reservation systems and basic office software.


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