Guest Services Coordinator
3 days ago
We are seeking a skilled Guest Services Specialist to join our team at Jumeirah Beach Hotel. The ideal candidate will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth stay for our guests.
- Respond to incoming calls in a warm and friendly tone, providing accurate information and resolving guest queries.
- Enter guest requests into our system, monitoring response times and ensuring timely follow-up.
- Handle guest complaints in a professional and courteous manner, escalating issues to management when necessary.
- Collaborate with other departments to ensure guest needs are met, maintaining accurate records of guest interactions and feedback.
- Facilitate a smooth check-out process, including billing and handling payments.
About the Role
- Minimum of 1 year luxury hospitality experience in a similar role.
- Excellent communication and interpersonal skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to multitask and work under pressure in a fast-paced environment.
- Fluency in English; additional language skills are a plus.
Key Skills
- Communication: Strong verbal and written communication skills to interact effectively with guests and team members.
- Customer Service: A friendly, approachable demeanor with a focus on providing excellent service.
- Problem-Solving: Ability to handle unexpected situations and resolve issues efficiently.
- Multitasking: Managing multiple tasks and priorities in a fast-paced environment.
- Attention to Detail: Ensuring accuracy in reservations, billing, and guest preferences.
- Cultural Sensitivity: Understanding and respecting diverse backgrounds and needs of guests.
- Time Management: Efficiently organizing tasks to enhance the guest experience without delays.
- Technical Proficiency: Familiarity with reservation systems and basic office software.
-
Guest Services Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob DescriptionWe are seeking a highly skilled Guest Services Executive to join our team at JUMEIRAH. The successful candidate will be responsible for ensuring a smooth and efficient operation of the guest services and information services.Key Responsibilities:Guest Message Handling: Ensure that all guest messages, mail, telexes, and parcels are handled and...
-
Guest Services Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob SummaryWe are seeking a highly skilled Guest Services Executive to join our team at JUMEIRAH. The successful candidate will be responsible for ensuring a smooth and efficient operation of the guest services and information services.Key ResponsibilitiesGuest Message Handling: Ensure that all guest messages, mail, telexes, and parcels are handled and...
-
Guest Services Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob SummaryWe are seeking a highly skilled Guest Services Executive to join our team at JUMEIRAH. The successful candidate will be responsible for ensuring a seamless and efficient operation of our guest services and information services.Key ResponsibilitiesGuest Message Handling: Ensure that all guest messages, mail, telexes, and parcels are handled and...
-
Guest Services Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeJob SummaryWe are seeking a highly skilled Guest Services Executive to join our team at JUMEIRAH. The successful candidate will be responsible for ensuring a seamless and efficient operation of our guest services and information services.Key ResponsibilitiesGuest Message Handling: Ensure that all guest messages, mail, telexes, and parcels are handled and...
-
AccorHotel Guest Services Coordinator
3 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team at AccorHotel. In this role, you will be responsible for ensuring a smooth daily operation by assisting with check-in, check-out, and room delivery requests.Key Responsibilities:Assist with administrative and technical tasks, such as invoice...
-
Guest Services Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeCompany OverviewSofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, our resort provides a tropical and relaxing sanctuary, only a short distance away...
-
Guest Services Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeCompany OverviewSofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, our resort provides a tropical and relaxing sanctuary, only a short distance away...
-
Guest Services Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeCompany OverviewSofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, our resort provides a tropical and relaxing sanctuary, only a short distance away...
-
Guest Services Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeCompany OverviewSofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, our resort provides a tropical and relaxing sanctuary, only a short distance away...
-
Guest Services Coordinator
2 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeCompany OverviewSofitel Dubai The Palm is a luxury 5-star beach resort situated on the East Crescent of the Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, our resort provides a tropical and relaxing sanctuary, only a short distance away...
-
Guest Services Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeUnlock a World of Hospitality OpportunitiesAt Sofitel Dubai The Palm, we invite you to embark on a 6-month internship journey that will immerse you in the vibrant world of luxury hospitality. As a Guest Services Intern, you will have the opportunity to discover the inner workings of a 5-star beach resort, nestled on the East Crescent of the world-famous Palm...
-
Guest Services Representative
3 weeks ago
Dubai, Dubai, United Arab Emirates ANANTARA Full timeGuest Relations OfficerWe are seeking a skilled Guest Relations Officer to join our team at ANANTARA. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.Key Responsibilities:Greeting and Welcoming GuestsAdministering Check-ins and Check-outsProviding...
-
Guest Service Officer
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob DescriptionJob Title: Guest Service OfficerJob Summary:We are seeking a highly skilled and customer-focused Guest Service Officer to join our team at Accor. As a Guest Service Officer, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Provide a courteous and...
-
Guest Experience Coordinator
2 days ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeExperience the Art of HospitalityAt Marriott International, we're looking for talented individuals to join our team as Guest Experience Admins. As a key member of our team, you'll play a vital role in ensuring our guests receive exceptional service and have an unforgettable experience.Key Responsibilities:VIP Arrival Preparation: Coordinate and prepare for...
-
Guest Service Agent Residences
3 days ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeAt SO/ Uptown Dubai, we strive to deliver exceptional guest experiences. As a Guest Service Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your role will involve processing guest check-ins, managing payments, and resolving any issues that may arise. You will also be responsible for answering guest calls,...
-
Residence Guest Service Representative
1 month ago
Dubai, Dubai, United Arab Emirates Accor Full timeGuest Service Agent Residences Job DescriptionAt Accor, we're committed to delivering exceptional guest experiences. As a Guest Service Agent Residences, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Guest Check-In and Check-OutConfirm reservations, assign rooms, and issue and activate...
-
Guest Services Ambassador
3 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeGuest Services ExecutiveAn exciting opportunity has arisen for a skilled Guest Services Executive to join Jumeirah Emirates Towers. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Main Responsibilities:Guest Check-in and Check-out: Provide efficient and...
-
Guest Services Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Guest Services Officer to join our team at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key ResponsibilitiesGuest Welcome and Check-in: Greet and welcome guests, ensuring a smooth and...
-
Guest Services Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeGuest Services ExecutiveAn exciting opportunity has arisen for a skilled Guest Services Executive to join Jumeirah Emirates Towers. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Main Responsibilities:Guest Check-in and Check-out: Provide efficient and...
-
Guest Services Ambassador
4 weeks ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeGuest Services ExecutiveAn exciting opportunity has arisen for a skilled Guest Services Executive to join Jumeirah Emirates Towers. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Main Responsibilities:Guest Check-in and Check-out: Provide efficient and...