Help Desk Manager

3 days ago


Dubai, Dubai, United Arab Emirates Americana Computer Systems Full time
Our Team

Americana Computer Systems is a dynamic and growing company that values innovation and collaboration. Our team of experienced professionals is dedicated to delivering exceptional service and support to our clients.

We are seeking a skilled Computer Systems Technician to join our team. In this role, you will be responsible for installing, configuring, and updating hardware and software, as well as troubleshooting and resolving technical issues. You will also be responsible for maintaining accurate records of issues and resolutions.

To succeed in this role, you must possess excellent technical skills, as well as the ability to work effectively with both technical and non-technical stakeholders. A friendly and patient demeanor is essential for dealing with frustrated users or complex IT issues.

Key Responsibilities:
  • Installing, configuring, and updating hardware and software
  • Troubleshooting and resolving technical issues
  • Maintaining accurate records of issues and resolutions
  • Providing exceptional support to users
Requirements:
  • Minimum 2 years of experience with exposure in similar Operations
  • Educational Background: Often requires at least an associate degree in information technology, computer science, or a related field.
  • Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important.
  • Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently.
  • Communication Skills (English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users.
  • Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial.


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