Help Desk Professional
5 days ago
We are seeking a highly motivated HELP DESK PROFESSIONAL to join our team in Dubai. As a key member of our support team, you will be responsible for delivering exceptional customer support through various communication channels, ensuring high levels of customer satisfaction, and resolving complex issues efficiently. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer customer inquiries via phone, email, chat, and in-person.
- Provide accurate product and service information.
- Address customer complaints and escalate complex issues.
- Process customer transactions according to company guidelines.
- Update customer records and CRM systems with accurate information.
- Follow up with customers to ensure prompt issue resolution.
- Collaborate with internal teams to address customer concerns efficiently.
- Identify opportunities for upselling and cross-selling.
- Ensure compliance with company policies and service standards.
- Prepare reports on customer interactions and feedback.
Requirements:
- A bachelor's degree in a relevant field (Business Administration, Marketing, etc.) (preferred).
- 2-4 years of experience in customer service, call centers, or client relations (UAE experience preferred).
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Strong problem-solving and conflict-resolution skills.
- Proficiency in CRM software, MS Office, and customer support tools.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Customer-oriented mindset with attention to detail and patience.
- Flexibility to work rotational shifts, weekends, and public holidays if needed.
Benefits:
- Competitive compensation with performance-based incentives.
- Comprehensive health insurance and UAE labor law benefits.
- Career growth opportunities and professional development programs.
- A supportive and dynamic work environment.
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