Relationship Development Specialist

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time

Key Responsibilities:

  • Support clients in achieving their specific needs and desired satisfaction levels by providing insights and updates.
  • Act as a liaison between clients and the ADGM ecosystem to ensure clear and timely communication.
  • Serve as a single point of contact to support customers in upselling activities, such as upgrading licenses or adding services.
  • Execute customer retention strategies for companies intending to register.
  • Collaborate with Marcoms and Business Development on events and initiatives.
  • Provide timely and effective support to clients as their primary point of contact.
  • Proactively identify and resolve customer complaints, queries, and offer value-added upsell activities.
  • Contribute to increasing customer engagement and reducing the risk of customer churn.

Additional Responsibilities:

  • Understand, adopt, and adhere to ADGM Information Security policy and best practices.
  • Maintain the confidentiality, integrity, and availability of ADGM Information at all times.

Requirements:

  • Bachelor's degree or equivalent.
  • 4-6+ years of relevant experience in Customer Success Management and relationship management.


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