Relationship Development Specialist
3 weeks ago
Key Responsibilities:
- Support clients in achieving their specific needs and desired satisfaction levels by providing insights and updates.
- Act as a liaison between clients and the ADGM ecosystem to ensure clear and timely communication.
- Serve as a single point of contact to support customers in upselling activities, such as upgrading licenses or adding services.
- Execute customer retention strategies for companies intending to register.
- Collaborate with Marcoms and Business Development on events and initiatives.
- Provide timely and effective support to clients as their primary point of contact.
- Proactively identify and resolve customer complaints, queries, and offer value-added upsell activities.
- Contribute to increasing customer engagement and reducing the risk of customer churn.
Additional Responsibilities:
- Understand, adopt, and adhere to ADGM Information Security policy and best practices.
- Maintain the confidentiality, integrity, and availability of ADGM Information at all times.
Requirements:
- Bachelor's degree or equivalent.
- 4-6+ years of relevant experience in Customer Success Management and relationship management.
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