Customer Service Representative

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ALDAR Full time
About the Role

At ALDAR, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities
  1. Respond to customer inquiries and provide assistance regarding products and services.
  2. Identify and resolve customer issues effectively, ensuring a satisfactory resolution.
  3. Maintain a deep understanding of our company's products and services to provide accurate information and support.
  4. Log customer interactions, inquiries, and resolutions in our CRM system for future reference.
  5. Gather customer feedback and insights to help improve services and customer experience.
  6. Work closely with other departments to resolve complex issues and provide comprehensive support.
  7. Engage in training programs to enhance product knowledge and customer service skills.
  8. Escalate unresolved issues or complex inquiries to higher-level support or management when necessary.
  9. Promote customer loyalty and retention by building strong relationships and ensuring customer satisfaction.
  10. Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Requirements

  1. Strong verbal and written communication skills to interact effectively with customers and colleagues.
  2. Ability to empathize with customers and understand their needs and concerns.
  3. Strong analytical and problem-solving skills to address customer issues efficiently.
  4. Ability to adapt to changing customer needs and respond to various situations with a positive attitude.
  5. Meticulous attention to detail in documenting customer interactions and following procedures.
  6. Strong time management skills to handle multiple inquiries and tasks efficiently.
  7. Familiarity with CRM systems and customer support tools.
  8. Ability to work collaboratively with team members and other departments.
  9. A strong focus on providing exceptional customer service and enhancing the customer experience.
  10. Ability to manage several tasks simultaneously while maintaining quality and accuracy.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeResponsibilitiesDelivers exceptional customer service by providing accurate and timely information on complex service issues related to life and health insurance, annuity, and investment products.Communicates effectively with customers to resolve service requests or problems, documents customer inquiries, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Star Services LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFollow company procedures and standards to ensure...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG LLC Full time

    Job SummaryAs a Customer Service Representative at Sharaf DG LLC, you will be responsible for resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. You will ensure that appropriate changes were made to resolve customer problems and contact customers to respond to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Key Responsibilities:We are seeking a skilled Customer Service Representative to join our team at AccorHotel. As a Restaurant Service Ambassador, you will be responsible for welcoming guests and providing a high standard of restaurant service.Key Qualifications:Previous F&B experience is essentialA warm and caring personality is a mustAbility to work...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Halian uae Full time

    Job Profile: Customer Care RepresentativeAt Halian UAE, we are seeking a highly skilled Customer Care Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service, resolving complex customer issues, and ensuring customer satisfaction and quality.Responsibilities• Communicate with...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide a warm and welcoming experience for guests,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Weatherford Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Weatherford. As a key member of our administrative support staff, you will be responsible for providing exceptional customer service and handling various administrative tasks.Responsibilities:Greet visitors in a professional and courteous manner, directing them to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Raizn Full time

    Role OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team at Raizn. As a key member of our sales and customer service team, you will be responsible for leading a team of customer service representatives and contributing to the growth and success of our business.Key ResponsibilitiesLead a team of customer service representatives...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates al futtaim group Full time

    As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key responsibilities include:Handling customer complaints in a prompt and courteous mannerEnsuring customers are dealt with in a professional and courteous manner to ensure maximum customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates TASC Outsourcing Full time

    Key Responsibilities:• Provide exceptional customer service and ensure customer satisfaction.• Utilize excellent communication and interpersonal skills to resolve customer issues and concerns.• Meet sales targets and maintain a fast-paced retail environment.• Possess a keen sense of fashion and maintain a polished appearance that reflects the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

    Key Responsibilities:Deliver exceptional customer service to all guests, ensuring a positive experience and exceeding their expectations.Maintain effective communication with all departments to ensure smooth service delivery and efficient call handling.Handle all queries in a polite and courteous manner, responding to guest needs and concerns in a timely and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Raizn Full time

    Role OverviewWe are seeking a highly skilled and experienced Team Lead & Sales Manager to join our team at Raizn. As a key member of our team, you will be responsible for leading a team of customer service representatives and driving sales growth.Key ResponsibilitiesLead a team of customer service representatives to achieve sales targets and provide...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job Description:We are seeking a dedicated and enthusiastic Team Member to join our dynamic team at Star Services LLC.This role is ideal for those who thrive in fast-paced environments and possess excellent communication skills.Key Responsibilities:As a Team Member, you will be responsible for ensuring exceptional customer service by following company...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time

    Key Responsibilities:As a Chat Support Representative at Abu Dhabi Global Market ADGM, you will be responsible for:1. Responding to customer inquiries and providing assistance through online chat.2. Identifying and resolving customer issues in a timely and efficient manner.3. Maintaining a high level of professionalism and customer service at all times.4....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Alkhair Company Full time

    Job SummaryWe are seeking a highly skilled Financial Services Representative to join our team at Alkhair Company. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their financial needs are met, and building long-term relationships.Key Responsibilities:Provide personalized...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MAJID AL FUTTAIM Full time

    Key Responsibilities:Deliver exceptional service to all guests by following Majid Al Futtaim Entertainment's service steps.Ensure accurate cash handling and minimize errors by adhering to cash handling policies.Maximize transactions by utilizing suggestive selling and upselling skills in all areas of the cinemas.Maintain a safe environment for guests,...

  • Front Desk Officer

    5 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Weatherford Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Weatherford. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong commitment to delivering exceptional customer service.Job...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

    Key Responsibilities:Ensure that all calls received on the Sundus Farmers Call Center are responded to and addressed in line with required standards of professionalism and excellence.Operate and maintain a system-enabled knowledge base interface (CRM Platform) to facilitate and expedite resolution of farmers' queries and complaints.Monitor company corporate...

  • Team Member

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Team Member to join our team at Star Services LLC. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesFollow company procedures and standards for appearance and personal hygiene.Provide...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates WeStore Full time

    **Service Advisor Role**WeStore is seeking a skilled Service Advisor to join our team in Musaffah, Abu Dhabi. As a Service Advisor, you will be responsible for delivering exceptional customer service while ensuring the efficient maintenance of our vehicles.**Key Responsibilities:**Provide expert advice on vehicle maintenance and repairAssist customers in...