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Elevator Service Engineer
2 months ago
We are seeking a highly skilled Elevator Service Engineer - Moving Systems Specialist to join our team at Juma Al Majid Holding Group L.L.C. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our elevator systems.
Key Responsibilities- Site Safety and Security: Ensure the safety of end-users, sites, and technicians by adhering to strict safety protocols and regulations.
- Service Delivery: Deliver exceptional service to our customers by meeting service contract requirements, adhering to time limits, and maintaining high-quality standards.
- Cost Control and Profit Management: Monitor and control field operations costs to ensure optimal profit margins.
- Service Sales and Revenue Growth: Identify opportunities to increase service sales and contribute to revenue growth.
- Third-Party Inspections and Compliance: Manage third-party inspections, ensure compliance with regulations, and follow up on actions.
- Service Contract Negotiation: Collaborate with sales personnel to validate service contract technical terms.
- Equipment Maintenance and Support: Support the maintenance of third-party equipment at our maintenance base.
- Call Centre Support and Conflict Resolution: Assist call centre agents in resolving technician call-out assignment conflicts and prioritize tasks.
- Open Call-Out Resolution and Emergency Response: Resolve and close open call-outs, respond to stopped equipment and safety issues, and reduce call-outs in your area.
- Planned Maintenance and Scheduling: Ensure timely completion of planned maintenance visits, optimize routing, and schedule maintenance activities.
- Site Audits and Investigations: Conduct site audits, investigate accidents, and follow company policies on evidence custody and internal reporting.
- People Management and Leadership: Lead and manage a team of technicians, focusing on motivation, competence development, and performance improvement.
