Elevator Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

Job Summary:

The Client Service Supervisor is responsible for managing the day-to-day operations of the team, ensuring zero accidents, low call back rate, and reduction in labor/spare parts consumption. This role involves cascading the organizational plan into individual accountabilities, conducting safety audits, and evaluating performance metrics to devise corrective actions.

Key Responsibilities:

  • Manage team employees to ensure zero accidents and low call back rate
  • Cascade organizational plan into individual accountabilities
  • Conduct safety audits at client sites
  • Evaluate performance metrics and devise corrective actions
  • Maintain close relationship with employees and customers
  • Act as second-level support on technical issues
  • Track team's utilization against plan
  • Support junior colleagues with service/maintenance operations
  • Conduct formal and informal trainings on technical tasks
  • Notify Finance Department of work stages
  • Prepare manufacturing orders, material requisitions, and material correctional documents
  • Prepare and maintain records for dispatching of equipment
  • Organize and supervise team members' activities
  • Provide coaching and feedback to team members

Requirements:

  • Bachelor's degree in business/engineering or equivalent
  • Minimum 7 years as Service Supervisor
  • Experience handling key clients is preferred


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