Elevator Operations Manager
4 weeks ago
Job Summary:
The Client Service Supervisor is responsible for managing the day-to-day operations of the team, ensuring zero accidents, low call back rate, and reduction in labor/spare parts consumption. This role involves cascading the organizational plan into individual accountabilities, conducting safety audits, and evaluating performance metrics to devise corrective actions.
Key Responsibilities:
- Manage team employees to ensure zero accidents and low call back rate
- Cascade organizational plan into individual accountabilities
- Conduct safety audits at client sites
- Evaluate performance metrics and devise corrective actions
- Maintain close relationship with employees and customers
- Act as second-level support on technical issues
- Track team's utilization against plan
- Support junior colleagues with service/maintenance operations
- Conduct formal and informal trainings on technical tasks
- Notify Finance Department of work stages
- Prepare manufacturing orders, material requisitions, and material correctional documents
- Prepare and maintain records for dispatching of equipment
- Organize and supervise team members' activities
- Provide coaching and feedback to team members
Requirements:
- Bachelor's degree in business/engineering or equivalent
- Minimum 7 years as Service Supervisor
- Experience handling key clients is preferred
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