Elevator Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C. Full time

Job Summary: We are seeking a highly skilled Elevator Service Representative to join our team at Juma Al Majid Holding Group L.L.C. The successful candidate will be responsible for providing exceptional customer service, ensuring smooth elevator operations, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Contribute to achieving departmental business objectives by meeting assigned goals.
  • Provide support to the after-sales manager in answering product queries to meet customer requirements.
  • Review and discuss everything with customers regarding quotations and contracts, generating quotations.
  • Ensure smooth conversion of free maintenance offers into maintenance contracts.
  • Follow up on maintenance contracts and renewals.
  • Follow up on lost service contracts with customers.
  • Attend meetings with customers.
  • Prepare contracts in Arabic and English.
  • Coordinate inspection teams for elevator surveys.
  • Follow up on other brand elevators.
  • Prepare quotations for repair and improvement works.
  • Handle invoicing, billing, and collection follow-up for maintenance and repair work conducted.
  • Support the renovation offering.

Requirements:

  • Bachelor's degree in Engineering or any discipline.
  • 45 years of experience in the same field in the UAE.
  • Computer skills.
  • Negotiation skills.
  • Excellent English language skills, Arabic would be an advantage.


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