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Customer Experience Strategy Leader
1 week ago
At Al-Futtaim Automotive, we are committed to delivering exceptional customer experiences across our vast universe of customers. We are seeking an experienced Aftersales Performance Manager to support the development and execution of our aftersales business plan, ensuring we achieve our targets for service locations.
As an Aftersales Performance Manager, you will be responsible for building a strong service network and a customer-centric team, driving revenue growth and optimizing key Service KPIs. You will have expertise in managing and optimizing service operations and customer relations, with a proven track record of achieving business objectives and driving revenue growth.
- Engage with Al-Futtaim and other external stakeholders to bring best practices and innovation.
- Familiarity with methodologies like Six Sigma, Agile, and Design Thinking.
- Fluency in English; GCC experience and experience with premium automotive brands are ideal.
- Exceptional skills in aftersales operations and customer relations.
Your ability to lead and motivate teams, combined with your strong communication and stakeholder management skills, will enable you to make a significant impact at Al-Futtaim Automotive.
