Technical Service Desk Engineer
1 week ago
Job Summary
Dicetek LLC is seeking a highly skilled and experienced ICT Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers.
Key Responsibilities
- Provide technical support and assistance to customers via phone, email, and in-person
- Resolve technical issues and problems in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of IT systems and technologies
- Stay up-to-date with industry trends and developments
Requirements
- Minimum 2 years of experience in a customer-facing technical support role
- Strong technical knowledge of IT systems and technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
Preferred Qualifications
- CCNA/CCNP/ITIL certification
- Experience with cloud services (VMware and OpenStack)
- Knowledge of ITIL for service management
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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