IT Service Desk Manager

7 days ago


Dubai, Dubai, United Arab Emirates Jobot Full time

About Jobot

Jobot is a leading company in the IT industry, and we're looking for a highly skilled IT Service Desk Manager to join our team. As an IT Service Desk Manager at Jobot, you will play a key role in ensuring that our operations run smoothly by providing top-notch IT support and solutions.

Key Responsibilities

  • Manage and Oversee the IT Service Desk
    • Ensure that all technical issues are resolved in a timely and efficient manner.
    • Develop and implement strategic plans for the IT service desk to improve efficiency and user experience.
  • Global Support and Ticket Management
    • Manage the ticketing system, ensuring that all tickets are tracked and resolved effectively.
    • Provide global support for our manufacturing operations, liaising with offshore teams as needed.
  • Troubleshooting and Technical Expertise
    • Troubleshoot and resolve technical issues directly, including network troubleshooting.
    • Maintain a high level of proficiency with Microsoft Office, SAP ECC, and SAP E4, and ensure that all team members are similarly proficient.
  • User Experience and ITIL Best Practices
    • Manage the user experience, ensuring that all IT systems and processes are user-friendly and efficient.
    • Adhere to and promote ITIL best practices within the team.

Requirements

  • Experience and Qualifications
    • Minimum of 7 years of experience as a help desk manager or similar role in the IT industry.
    • Proven experience with IT service desk management, strategic planning, ticketing systems, and global support.
  • Technical Skills
    • Strong technical skills, including network troubleshooting and hands-on management.
    • Experience with user experience management.
    • Proficiency with Microsoft Office, SAP ECC, and SAP E4.
  • Leadership and Communication Skills
    • Excellent problem-solving skills and the ability to think strategically.
    • Strong communication and leadership skills, with the ability to manage a team effectively.

  • Service Desk Lead

    1 week ago


    Dubai, Dubai, United Arab Emirates Insight Global Full time

    Operational Excellence: Collaborate with the Program Manager to oversee day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and industry standards.Team Leadership: Assist in leading and mentoring the service desk team, providing guidance, training, and performance feedback to ensure a high-performing and cohesive...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Job Title: Service Desk Engineer (Voice)Job Summary: We are seeking a skilled IT Service Desk professional to join our team at Cloudious LLC. As a Service Desk Engineer, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide exceptional customer service and technical support via phone, email, and...


  • Dubai, Dubai, United Arab Emirates Citigroup, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Service Desk Relationship Manager. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesClient...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Desk Associate I to join our team at Dice. As a key member of our support team, you will be responsible for providing exceptional technical support to our internal customers.Key ResponsibilitiesIncident ManagementField incoming incident or service requests from internal customers in a...


  • Dubai, Dubai, United Arab Emirates Abu Dhabi National Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Abu Dhabi National Hotels. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and supervising a team of front desk staff.Key ResponsibilitiesGuest Services and Front...


  • Dubai, Dubai, United Arab Emirates Insight Global Full time

    Job Summary:Insight Global is seeking a highly skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to the company and its subsidiaries.Key Responsibilities:Coordinate and provide support for users of company systemsApproach issues and problems, find satisfactory...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Dice is a leading career destination for tech experts at every stage of their careers. Our client, a prominent healthcare organization, is seeking a skilled IT Service Desk Technician to support their healthcare project.Job Summary:The ideal candidate will possess excellent troubleshooting skills, particularly with Microsoft Outlook, Network, Citrix, VPN,...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Dice is a leading career destination for tech experts at every stage of their careers. Our client, a prominent healthcare organization, is seeking a skilled IT Service Desk Technician to support their healthcare project.Job Summary:The ideal candidate will possess excellent troubleshooting skills, particularly with Microsoft Outlook, Network, Citrix, VPN,...

  • Facilities Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Facilities Manager Full time

    Job SummaryWe are seeking a highly skilled Facilities Manager to join our team. The successful candidate will be responsible for maintaining a professional working environment, ensuring the upkeep of electrical and plumbing services, and overseeing catering and vending services.Key ResponsibilitiesFostering a professional working environment that promotes...


  • Dubai, Dubai, United Arab Emirates Mirrors Beauty Lounge Full time

    Mirrors Beauty Lounge is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless experience for our clients.Key Responsibilities:1. Provide outstanding customer care and maintain a friendly, approachable demeanor...

  • Duty Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job DescriptionJob Title: Duty ManagerJob Summary:We are seeking a highly skilled and experienced Duty Manager to join our team at Hilton Worldwide, Inc. As a Duty Manager, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service:...


  • Dubai, Dubai, United Arab Emirates Siemens Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Junior Service Desk Specialist to join our Digital Service Center team at Siemens.Key Responsibilities:Manage and maintain a growing number of Siemens managed low and medium voltage products and related service contracts.Ensure the excellent functionality of our digital infrastructure by...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service professional to join our team as a Front Desk Supervisor at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Service: Provide...


  • Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Shangri-La Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest Check-in/Check-out Procedures: Conduct...


  • Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job SummaryHilton Worldwide, Inc. is seeking a highly skilled Guest Service Supervisor to oversee the front office operations and provide exceptional guest experiences. As a key member of the hotel team, you will be responsible for supervising the front desk staff, ensuring a high level of customer service, and promoting hotel products and services.Key...

  • Front Desk Agent

    1 week ago


    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Juma Al Majid Holding Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism at all times.Key...


  • Dubai, Dubai, United Arab Emirates Hireget Full time

    Position OverviewThe Reception Supervisor is responsible for overseeing the front desk operations and ensuring exceptional service delivery to guests. This role requires a blend of leadership and customer service skills to maintain a welcoming environment.Key ResponsibilitiesEducation: A high school diploma or equivalent is required.Experience: Previous...

  • Duty Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at Accor Hotels. As a key member of our Front Desk team, you will be responsible for ensuring the smooth and efficient daily operation of the Front Desk, providing exceptional guest service, and maintaining the highest standards of quality and professionalism.Key...


  • Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Kavak Mexico Dubai. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and visitors.Key ResponsibilitiesCustomer Interaction: Greet and welcome...


  • Dubai, Dubai, United Arab Emirates Accor- North & Central America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor North & Central America. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest ServiceProvide...