IT Service Desk Manager
7 days ago
About Jobot
Jobot is a leading company in the IT industry, and we're looking for a highly skilled IT Service Desk Manager to join our team. As an IT Service Desk Manager at Jobot, you will play a key role in ensuring that our operations run smoothly by providing top-notch IT support and solutions.
Key Responsibilities
- Manage and Oversee the IT Service Desk
- Ensure that all technical issues are resolved in a timely and efficient manner.
- Develop and implement strategic plans for the IT service desk to improve efficiency and user experience.
- Global Support and Ticket Management
- Manage the ticketing system, ensuring that all tickets are tracked and resolved effectively.
- Provide global support for our manufacturing operations, liaising with offshore teams as needed.
- Troubleshooting and Technical Expertise
- Troubleshoot and resolve technical issues directly, including network troubleshooting.
- Maintain a high level of proficiency with Microsoft Office, SAP ECC, and SAP E4, and ensure that all team members are similarly proficient.
- User Experience and ITIL Best Practices
- Manage the user experience, ensuring that all IT systems and processes are user-friendly and efficient.
- Adhere to and promote ITIL best practices within the team.
Requirements
- Experience and Qualifications
- Minimum of 7 years of experience as a help desk manager or similar role in the IT industry.
- Proven experience with IT service desk management, strategic planning, ticketing systems, and global support.
- Technical Skills
- Strong technical skills, including network troubleshooting and hands-on management.
- Experience with user experience management.
- Proficiency with Microsoft Office, SAP ECC, and SAP E4.
- Leadership and Communication Skills
- Excellent problem-solving skills and the ability to think strategically.
- Strong communication and leadership skills, with the ability to manage a team effectively.
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