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Service Desk Operations Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Insight Global Full time

Job Summary:

Insight Global is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and ticketing system
  • Identify and resolve technical issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues and improve overall client satisfaction
  • Document all interactions and resolutions in a clear and concise manner
  • Stay up-to-date with the latest technologies and trends to provide expert-level support

Requirements:

  • 2+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of technical systems and software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment