Technical Support Engineer
4 weeks ago
Dice is a premier career platform dedicated to tech professionals at all levels. Our partner, Cloudious LLC, is currently looking for qualified candidates for the following position.
Position:
Service Desk Engineer (Voice)
Work Environment:
Onsite
Job Overview:
The ideal candidate will possess strong diagnostic skills related to Microsoft Outlook, Networking, Citrix, VPN, Internet, and various hardware/software troubleshooting methodologies.
Core Competency:
ITIL V.4
Key Responsibilities:
As an IT Service Desk professional (Voice process) in a healthcare project, the associate will be expected to:
- Demonstrate proficiency in standard IT Service Desk functions with a minimum of 18 months of experience in an International Service Desk environment.
- Effectively manage user inquiries through phone, email, and ticketing systems.
- Exhibit familiarity with fundamental Citrix, VMware, Microsoft Outlook, Networking, VPN, Internet, and other hardware/software troubleshooting techniques.
- Be prepared to work in a 24x7 operational setting, primarily during night shifts.
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