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Technical Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Al Tareeqah Management Studies Full time

At Al Tareeqah Management Studies, we require a highly skilled IT Support Officer to join our team.

The ideal candidate will possess strong expertise in WordPress and be able to provide technical support for internal users, manage our WordPress-based websites, and ensure timely resolution of IT-related problems.

We are seeking a professional with at least 3 years of experience in IT, WordPress, and Zoho CRM. Key responsibilities include:

  • Providing first-level technical support to internal users, resolving issues related to hardware, software, and network systems.
  • Installing, configuring, and maintaining computer systems, applications, and network devices.
  • Troubleshooting various IT-related problems, ensuring timely resolution.
  • Assisting in the management and maintenance of IT infrastructure, including servers and networks.
  • Coordinating with external vendors for specialized technical support.
  • Conducting regular system audits and performance monitoring.
  • Experience with Office 365.

In addition to technical skills, the successful candidate will have excellent problem-solving and communication skills, as well as the ability to work independently and as part of a team.

Required qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, and proven experience in IT support and WordPress website management.