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Technical Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Cartrack Full time

At Cartrack, we are seeking a highly skilled Technical Support Specialist to join our team. As an IT/Operations Support professional, you will play a vital role in ensuring seamless operations and exceptional customer service.

Key Responsibilities:
  • Support and Coordinate Jobs: Collaborate with our technicians to ensure timely and efficient job completion.
  • Client Support: Respond promptly to client inquiries and concerns, providing tailored solutions to meet their needs.
  • Relationship Management: Develop strong relationships with our relationship managers, fostering open communication and trust.
  • Task Execution: Post fitment jobs and assist the operations team as required, ensuring seamless task execution.
  • Basic IT Tasks: Manage routine IT tasks, maintaining optimal system performance.
Qualifications:
  • Bachelor's Degree: Hold a bachelor's degree in electrical/electronic/mechanical engineering or a related field.
  • Technical Independence: Demonstrate technical independence, taking initiative to resolve issues and improve processes.
  • Communication Skills: Possess excellent communication skills, facilitating effective collaboration and client interaction.
  • Analytical Ability: Showcase strong analytical and problem-solving skills, ensuring prompt resolution of complex issues.
  • Attention to Detail: Maintain a high level of attention to detail, guaranteeing accurate task execution.
  • Language Proficiency: Be proficient in English and Arabic, with basic Hindi/Urdu skills an added advantage.