Technical Support Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Estemarat Group Full time

We are looking for a skilled and customer-focused Technical Support Specialist to provide IT support, troubleshoot technical issues, and ensure smooth system operations. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems, printers, and other IT equipment.
  • Assist in system upgrades, updates, and security patches.
  • Maintain IT documentation, user manuals, and support logs.
  • Work with other IT team members to resolve complex technical problems.
  • Train employees on IT policies, security protocols, and system usage.
  • Ensure compliance with company IT policies and security standards.
  • Monitor system performance and recommend improvements.
  • Collaborate with vendors and service providers for IT-related purchases and repairs.
Requirements:
  • Bachelor's degree in Computer Science, IT, or a related field.
  • 2+ years of experience in technical support or IT helpdesk roles (UAE experience preferred).
  • Strong knowledge of Windows, macOS, and networking concepts.
  • Experience with troubleshooting hardware, software, and cloud-based applications.
  • Familiarity with Active Directory, Office 365, and remote desktop tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills in English (Arabic is a plus).
  • Ability to work under pressure and manage multiple tasks.
  • Certifications like CompTIA A+, ITIL, or Microsoft Certified Solutions Expert (MCSE) are a plus.
Benefits:
  • Competitive salary with performance-based incentives.
  • Health insurance and UAE labor law benefits.
  • Career growth and professional development opportunities.
  • Friendly and professional work environment.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Transportation, Logistics, Supply Chain and Storage

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