Technical Support Specialist
2 days ago
Job Overview
At Fractal Systems FZ LLC, we are seeking an experienced Technical Support Specialist to join our team. This is a unique opportunity to work with cutting-edge technology and provide top-notch support to our clients.
Key Responsibilities
- Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues.
- Diagnose and resolve technical problems in person, via phone, or through remote assistance.
- Install, configure, and maintain computer hardware, operating systems, software applications, and peripherals.
- Troubleshoot and resolve hardware and software issues promptly, ensuring minimal downtime.
- Assist in setting up and managing local area networks (LANs), ensuring connectivity, security, and performance.
- Implement security measures to safeguard the organization's data, systems, and networks from unauthorized access and cyber threats.
- Develop and maintain documentation, user guides, and FAQs to assist users and enhance their understanding of IT processes.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
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