IT Technical Support Specialist

2 days ago


Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

**Job Overview:**

We are seeking a skilled IT Support Specialist to provide technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.

Main Responsibilities:

  • First and second-level technical support – calls/tickets/user interaction.
  • Provide prompt responses to IT-related questions from end-users.
  • Reliable documentation of all end-user interactions in the customer ticket system 'Service Now' (e.g., incidents, requests).
  • Create, maintain, and utilize knowledge articles.
  • Provide IT onboarding trainings to new starters.
  • Contribute to continuous improvement initiatives.

Requirements:

  • Language skills: fluent English and Arabic, other languages are a plus.
  • 2+ years of experience in a similar role.
  • Strong problem-solving/analytical abilities.
  • Excellent communication skills and customer orientation.
  • Attention to detail and ability to multi-task, handling multiple stakeholders.
  • Ability to prioritize and willingness to work self-sufficiently and well-organized.
  • Team player and supportive personality.
  • Experience in regulated IT environments is a plus (e.g. GxP).


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