IT Technical Support Specialist
2 days ago
**Job Overview:**
We are seeking a skilled IT Support Specialist to provide technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.
Main Responsibilities:
- First and second-level technical support – calls/tickets/user interaction.
- Provide prompt responses to IT-related questions from end-users.
- Reliable documentation of all end-user interactions in the customer ticket system 'Service Now' (e.g., incidents, requests).
- Create, maintain, and utilize knowledge articles.
- Provide IT onboarding trainings to new starters.
- Contribute to continuous improvement initiatives.
Requirements:
- Language skills: fluent English and Arabic, other languages are a plus.
- 2+ years of experience in a similar role.
- Strong problem-solving/analytical abilities.
- Excellent communication skills and customer orientation.
- Attention to detail and ability to multi-task, handling multiple stakeholders.
- Ability to prioritize and willingness to work self-sufficiently and well-organized.
- Team player and supportive personality.
- Experience in regulated IT environments is a plus (e.g. GxP).
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