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Customer Relationship Management Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Nabors Industries Full time
Job Description

Job Title: Customer Relationship Management Specialist

Job Summary:

We are seeking a highly skilled Customer Relationship Management Specialist to join our team at Nabors Industries. As a key member of our sales and operations team, you will be responsible for managing CRM responsibilities, ensuring accurate data and effective communication between sales and operations. Your primary goal will be to drive improvements in customer engagement and order processing, supporting overall revenue growth and operational efficiency.

Key Responsibilities:

  1. Manage CRM Operations: Oversee the day-to-day operation and open orders in Visual and AX system, ensuring data accuracy for all orders for both departments - Part Sales and Operations.
  2. Drive Improvements: Propose and implement best practices and solutions to enhance order processing, reduce lead times, and boost overall revenue performance. Engage with both departments in feedback sessions to ensure that improvements align with operational needs and sales goals.
  3. Support Sales Activities: Assist sales with everyday activities such as review open orders, create Sales quotes when required.
  4. Ensure Order Accuracy: Ensure all orders are accurate and delivered on time and resolve any issues, as necessary.
  5. Collaborate with Departments: Collaborate with other departments (Supply chain, Logistics, Finance, forwarder, etc.) to ensure sales, queries, and orders are handled efficiently.
  6. Generate Reports: Generate regular reports on CRM performance, and customer behavior to plan strategically.
  7. Provide Updates: Provide regular reports to management regarding order status, delivery times, and any issues or challenges that arise.
  8. Coordinate with Departments: Coordinate with Supply Chain, Logistics, and other departments to ensure orders are processed and shipped on time. Facilitate the flow of materials between various Sales & Operations Department.
  9. Align Strategies: Work closely with sales and operations teams to align strategies with overall business goals and improve customer service.
  10. Maintain Records: Maintain accurate records of sales activities and customer interaction.
  11. Develop Relationships: Develop and maintain strong relationships with clients, understanding their needs and delivering appropriate solutions.
  12. Communicate with Customers: Communicate with customers regarding order status, delivery schedules, and any delays or issues, ensuring timely and professional responses to inquiries, complaints, and issues.
  13. Collaborate with Teams: Collaborate with internal teams to ensure successful implementation of solutions and resolve customer issues.
  14. Monitor Inventory: Assist in monitoring inventory levels from time to time, to ensure sufficient stock for fulfilling orders for both Part Sales and Operations.
  15. Participate in Calls: Participate in weekly calls with the Houston team to provide feedback, establish priorities on parts available and any additional assistance required from Houston.
  16. Address Challenges: Address and resolve challenges affecting order fulfillment, including backorders, quality control problems, and shipping delays.
  17. Analyze Reports: Analyze MOH reports and suggest appropriate actions for the MOT's, and address key issues.
  18. Follow Guidelines: Follow established guidelines, instructions, policies, and procedures.
  19. Other Duties: Other duties and responsibilities as designated by supervisor.

Quality, Safety, and Health:

We are committed to maintaining a safe and healthy work environment. As a Customer Relationship Management Specialist, you will be empowered to stop the job when you feel continuing the task would be unsafe.

  1. Stop Work Authority: Empowered to stop the job when feel continuing the task would be unsafe.
  2. Ensure Compliance: Ensure that all work practices and systems are consistent with the QHSE policies and relevant statutory requirements.
  3. Support Safety Initiatives: Support the implementation of specific strategies within the Company to minimize the exposure of safety-related risk to employees from injury or disease.
  4. Ensure Statutory Obligations: Ensure Company meets its statutory obligations by supporting to QHSE Systems and Policies.
  5. Comply with Safety Obligations: Ensure compliance with safety obligations of persons generally.

Continuous Improvement:

We are committed to continuous improvement and innovation. As a Customer Relationship Management Specialist, you will contribute towards continuous improvement of all processes and systems by:

  1. Initiate Improvements: Initiate and implement improvement in performance for the business.
  2. Create a Culture: Create a management culture and system that encourages resourcefulness.
  3. Identify and Implement New Technologies: Work with other specialists to identify, source and justify the implementation of new technologies.
  4. Support Organizational Objectives: Support and participate on achieving organizational QHSE objectives.
  5. Other Duties: Other duties may be assigned.

Qualifications:

To be successful in this role, you will need:

  1. Experience: Min. 3 years working experience in sales related role, generating quotations and direct interaction with customers.
  2. Proven Experience: Proven experience in sales coordination, commercial solutions, or related roles.

Preferred Qualifications:

We are looking for candidates with:

  1. Strong Organizational Skills: Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
  2. Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders and build relationships.
  3. Detail-Oriented: Detail-oriented with a keen eye for accuracy and quality.
  4. CRM Software Proficiency: Proficient in using CRM software or other sales tools.
  5. Self-Motivated: Self-motivated, proactive, and results-driven.
  6. Ability to Work Independently: Ability to work independently and as part of a team.
  7. Familiarity with Commercial Solutions: Familiarity with the commercial solutions industry or relevant market segment is a plus.
  8. Ability to Adapt: Ability to adapt to changing business needs and requirements.
  9. Travel Requirements: Work conditions may include travel to and from other Canrig facilities.