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Customer Relationship Management
2 months ago
**Job Summary**
The ideal candidate will be responsible for building and maintaining profitable relationships with key customers, overseeing customer relationships handled by their team, and resolving customer complaints efficiently.
**Key Responsibilities:**
- Develop and execute strategies to increase customer satisfaction and loyalty.
- Collaborate with cross-functional teams to identify business opportunities and drive revenue growth.
- Conduct business reviews using CRM programs to analyze customer data and identify areas for improvement.
- Stay up-to-date on industry trends and competitor activity to inform strategic decisions.
- Work closely with management to plan and execute business objectives.
- Identify opportunities to upsell and cross-sell products and services to existing customers.
- Develop and maintain strong relationships with key customers to understand their individual needs and address them effectively.
**About Etisalat Dubai**
Etisalat Dubai is a leading telecommunications company in the UAE, committed to delivering innovative solutions and exceptional customer service. As a CRM Specialist, you will play a critical role in driving business growth and customer satisfaction.
